Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Stellar Company
I'm very pleased with my experience! I have to admit I was skeptical about insuring my cats at all as they're usually pretty low maintence after their kitten phase. I've also heard of so many insurance companies 'claiming' to cover but then not paying out. Boy am I glad I listened to my gut when choosing Healthy Paws!! The plan itself is definitely affordable every month and with a low annual deductible, 90% coverage and no caps or incident limits, it's been worth every penny! One of our fur babies is not even two and became really ill with what seemed to be a bacterial infection with unknown origin. Our vet took care of him and Healthy Paws took care of us! Service was realtively swift and when I had to call in with questions they were helpful and quick to answer. The follow up to check in on how our cat was doing even after they settled the claim was very sweet and shows how stellar their customer service really is!
Insurer: Healthy Paws
By: Courtney
Thank you for making a difficult situation much easier to handle.
Our 11 year old family member Murphy (dog) was diagnosed with osteosarcoma in January. Our difficult decision on how to proceed was made so much easier due to Trupanion. We didn’t have to think about anything but what was best for him. The customer service team and claim system has been nothing but wonderful and easy to deal with. Claims are so quickly processed and reimbursed that I was actually surprised the first time! Thank you!
Insurer: Trupanion
By: Jonnelle
I have been with Trupanion for 12 + years and beside the fact that they have saved me tens of thousands of dollars they have allowed me the peace of mind to know that I can treat my pets’ needs in the best manner regardless of cost.
I have been with Trupanion for 12 + years, and beside the fact that they have saved me tens of thousands of dollars, they have allowed me the peace of mind to know that I can treat my pets’ needs in the best manner, regardless of cost. And the customer service has been 100% amazing. I can’t remember a time I have felt disrespected or dismissed by any of the animal loving customer service reps. They have always been knowledgeable, competent and compassionate, which is so important to pet parents who have unwell pets. In addition, after months of research, I selected Trupanion because it was the most comprehensive of pet insurance plans…for any “catastrophic” condition, there is no limit to what they cover for the life of the condition/pet.
Insurer: Trupanion
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I have had only great experiences when I call to talk to someone at Trupanion!
I have had only great experiences when I call to talk to someone at Trupanion!
Insurer: Trupanion
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Extremely helpful
Extremely helpful
Insurer: Trupanion Canada
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Review For Trupanion
Fast turnaround for compensation as well as friendly customer service! Helpful and understanding customer service and detailed explanations of coverage. Thank goodness for Trupanion! Well worth it.
Insurer: Trupanion Canada
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Great customer service
Great customer service
Insurer: Trupanion Canada
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I have always had good results with claims help from helpful friendly staff and have never had any issues.
I have always had good results with claims, help from helpful friendly staff, and have never had any issues. This claim has been a bit of an issue but overall I am happy with the help Trupanion provides.
Insurer: Trupanion Canada
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Best insurance policy we've ever had
My vet is paid by Trupanion directly and the average processing time is 4 minutes. I've never had to fight about having a claim paid and if I have questions about coverage the customer service department is always quick and very helpful.
Insurer: Trupanion Canada
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Easy to enroll
Pam was very friendly & helpful with any questions I had.
Insurer: Trupanion Canada
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