Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Lifesaver
I've had this insurance for Denali since she was a puppy. It has been used multiple times and there has never been a problem. The claim process is super easy and the turn around time is outstanding. I am beyond satisfied with ASPCA insurance and highly recommend it.
Insurer: ASPCA
By: Monica
Easy Process
I took my Puppy to the vet for his initial check-up. I filed the paperwork with Lemonade. The process was easy with no hassles. If you don't have pet insurance, first i would recommend getting it and second if you dont have Lemondade insurance as you insurance I would recommend swithcing.
Insurer: Lemonade
By: Barry
Peace of Mind!
I can't tell you how much it means to me that Trupanion jas my little girl covered. She fell ill suddenly and if it hadn't been for insurance, I am not sure how we would've been able to cover costs that saved her life... literally saved her life. Thank you so much trupanion for your kind customer care, your quick review of claim and ease of claim submittal. I am forever grateful.
Insurer: Trupanion
By: Nicole
Superb customer service
Super easy, everything is clear and concise for what's covered and what's not and the customer service is superb, very friendly thorough and helpful. Couldn't be happier.
Insurer: Furkin
By: Chelsey
Always professional work quickly very helpful and will answer questions or fix problems without hesitation.
Always professional, work quickly, very helpful and will answer questions or fix problems without hesitation. They pay either the vet or you very quickly, premiums are reasonable. I have already referred this company several times.
Insurer: Trupanion
By: Linda
Clear, Fast, and Great Customer Service
Clear & fast process - and when I needed to chat with customer service - it was easy and âAlexâ was super helpful!
Insurer: Trupanion
By: Brooke
Customer service is always helpful the claims process is quick and easy to navigate using the app and my experiences have been pleasant.
Customer service is always helpful, the claims process is quick and easy to navigate using the app and my experiences have been pleasant.
Insurer: Trupanion
By: Jeanine
Everything done was first rate.
Everything done was first rate. Very helpful...
Insurer: Trupanion
By: Brian