Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great to work with
Trupanion has been easy to work with and very helpful. My coverage is enabling me to afford to diagnose and treat my dog’s brain tumor with radiation treatment. I wish I’d understood when I got the policy that I needed to select an option to cover physical therapy and acupuncture; that wasn’t clear to me.
Insurer: Trupanion
By: Ted
My MetLife Experience
Our experience with MetLife has been very good and I highly recommend them.
Insurer: MetLife
By: Harold
Prompt and helpful support team
I just signed my puppy up recently for insurance coverage in the unlikely event he ever becomes ill or has an unforseen accident so I had some questions for the representative. I received a call promptly and the agent was very helpful and answered all my questions regarding my policy. He was kind and friendly too and I am so glad I chose to go with Furkin.
Insurer: Furkin
By: Tracy
Helpful customer support
Representative was clear and very helpful.
Insurer: Furkin
By: Imran
Always friendly and responsive when I call.
Always friendly and responsive when I call.
Insurer: Trupanion
By: Victor
Great service as always
Always a good experience
Insurer: Trupanion
By: Valerie
I like the plan coverage. The agents were knowledgeable and very helpful.
I like the plan coverage. The agents were knowledgeable and very helpful.
Insurer: Trupanion
By: Joseph
I never used the medical record summary
The people who answer the phone are very good: empathetic and professional. However, the final invoices that I submitted for Rhena's final days were not all approved, which was disheartening. I will not get insurance for my next pet. The premiums are constant $$ with much less return when needed.
Insurer: Trupanion
By: Christine