Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Problem Solved
Well, apparently we experienced some sort of glitch with my new policy. Payment went through but, the new policy was nowhere to be found. Somehow it didnt link to my existing account. Fortunately my phone call about the issue led me to Regina who promptly found a remedy to the problem, refunded my original payment and even got me a discount on my new policy! I cannot say enough about Reginas professionalism in not only dealing with my issue but, also finding an easy and painless solution! Thank you again Regina!
Insurer: Fetch Canada
By: Dean
There when needed. Prompt response.
I regularly share info on my experience with Trupanion and the prompt response I receive. They have lived up to their obligation re care for my dogs ongoing condition.
Insurer: Trupanion Canada
By: Mike
Great service!
Fast and effective service!! Highly recommend!
Insurer: Trupanion Canada
By: David
Great service
Very pleasant customer service
Insurer: Trupanion Canada
By: Leslie
Excellent Insurance company
We are pleased with your insurance coverage. We really like how quickly claims are reviewed and settled.
Insurer: Trupanion Canada
By: Karen
Best decision we made for our baby!
Always quick and easy!
Insurer: Trupanion
By: Jaime
Its easy to put in a claim and the response time is very quick.
Its easy to put in a claim and the response time is very quick. If you have questions the trupanion staff are very helpful
Insurer: Trupanion
By: Michelle
Excelente
Me atendieron muy amablemente, todas mis dudas fueron aclaradas, Carmen fue excelente. Muchas gracias, muy complacida.
Insurer: Trupanion
By: Carmen