Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Sales associate was friendly and easy to communicate with
Sales associate was friendly and easy to communicate with
Insurer: Trupanion Canada
By: Melissa
staff are always so nice to speak to they are very knowledgeable and helpful
staff are always so nice to speak to, they are very knowledgeable and helpful
Insurer: Trupanion Canada
By: Marie
Always the best
Always fast claim turn around and customer service is the best!
Insurer: Trupanion
By: Marie
Great and fast service -
Always on top of my claim and ready to give an answer
Insurer: Trupanion
By: joyce
Our first claim and it was easy!
Good communication. Efficient response. Overall was great!
Insurer: Trupanion
By: James
My great experience with Trupanion
Good customer service. Easy enrollment.
Insurer: Trupanion
By: Sandra
Great experience
Seth was very professional, kind and thorough in explaining the insurance and process!! He even shared his own personal experience which was very beneficial. I had no intention of signing up immediately, but after speaking with the knowledgeable rep, I decided to.
Insurer: Trupanion
By: Peggy
Wonderful company to have pet insurance
Trupanion answered all they were suppose to in a very timely manner when my dog had surgery.
Insurer: Trupanion
By: Patricia
Trupanion perfection
Very likely,,,everything went perfectly on my phone call to enroll
Insurer: Trupanion
By: Joe
Incredible Service
Healthy Paws service has gone beyond my expectations. The terms of the policy are clear and easy to find and understand. Each claim is processed quickly. they communicate each step of the process so you have no anxiety as to when you'll see you refund. I'ts a great feeling to have my dog's care decisions based on quality of life and not costs. I would recommend to everyone with a pet.
Insurer: Healthy Paws
By: Kim