Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Worst first experience for insurance
Phone waits were 20-30 minutes, we adopted two 1yr olds, then one displayed and then was diagnosed with Guardia soon after they came home with us. The insurance company denied the claim because they said it was pre-existing. Because we mentioned, but were not sure, to the vet he may have been showing signs when we got him home. They denied us the claim. Because of this interaction I will never ever consider pet insurance, they will do all they can to back out!
Insurer: Pets Plus Us
By: Brian
Best Pet Insurance Company
I used two other pet insurance companies (both for cats) before settling on Healthy Paws for our new cat, and I would not use either of them again after having Healthy Paws for several years. Healthy Paws does require that you pay the vet bill up front, then submit the claim with all the required information and payment receipt, but Healthy Paws has always processed my claims promptly, and within the rules of the policy. Over my several years of using Healthy Paws, I’ve had to call customer service two or three times to get clarification on something, and the rep was always easy to understand, knowledgeable, polite, and professional. I would definitely recommend Healthy Paws for your pet insurance provider.
Insurer: Healthy Paws
By: Ed
The best pet insurance
Easy to make claims and prompt support and processing. They stayed true to their word and honored all major claims unlike some other insurers that I’ve used in the past who used various excises to duck out. Great company and I hope they stay that way!
Insurer: Healthy Paws
By: Steve
true to their word
When we decided to get another Bernese mountain dog I purchased Pet insurance right away. My vet told me to go with Trupanion. It was the best decision I ever made! My dog, Buckeye has had some issues and Trupanion has covered everyone, without question or delay! I'm very comforted in knowing that any future issues that come up with my beloved Buckeye, will be taken care of right away to get him back to his best health! Thank you Trupanion.
Insurer: Trupanion
By: Denise
Excellent Service
They are fast and on the job great customer service when you have to speak to a representative, and their rate are great for policies . We have had two insured with them.
Insurer: MetLife
By: Kimberly
You guys rock
Great and outstanding service every time.
Insurer: Pets Plus Us
By: Aman
Amber transferred me to someone who was able to help me
Amber transferred me to someone who was able to help me
Insurer: Trupanion
By: Carol
BEST pet insurance!
Very professional & knowledgeable on phone and extremely fast approval of claims.
Insurer: Trupanion
By: Carol
don't have enough info about using the plan to go higher than 8. associate was nice helpful professional friendly.
don't have enough info about using the plan to go higher than 8. associate was nice, helpful, professional, friendly.
Insurer: Trupanion
By: Bonnie