Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
Other Categories
Customer Service
Excellent customer service....agent was knowledgeable and friendly.
Insurer: Trupanion Canada
By: Valerie
Lpollard
In the midst of our dog being unwell and us worried sick about her, we didnât once have to deal directly with insurance:) everything was pre approved and the communication in all parties was fast, accurate and effortless! It really was a relief that trupanion stepped up to help us with our baby! Trupanion made making decisions about our dogs health way less stressful knowing theyâd be there every step of the way! A very big thank you trupanion!;)
Insurer: Trupanion Canada
By: Lisa
So easy to sign up!
It was easy signing up and I needed a question answered. I had an online chat and got my answer.
Insurer: Trupanion Canada
By: Darlene
Our Claims Experience
Our claims experience was almost unnoticed, in a good way. It happened, quickly and efficiently, behind the scenes. We were very pleased with it all.
Insurer: Trupanion Canada
By: Theresa
Happy Brittany owner!
Very prompt and effective
Insurer: Trupanion Canada
By: Cam
A Good experience
We appreciated having the plan and the instant providing of claim service. Having a large dog can be costly.
Insurer: Trupanion Canada
By: William
Always there to answer my questions and after the cost is submitted the approval usually that day.
Always there to answer my questions and after the cost is submitted the approval usually that day. Trupanion pay the biller quick and if I paid it in full they deposit my portion soon into my account. Thank you
Insurer: Trupanion
By: Francine
because the staff has been ever so nice any time I needed help.
because the staff has been ever so nice any time I needed help. And the fast processing of my claims have great.
Insurer: Trupanion
By: Judie