Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Excellent pet insurance!
We've been with Fetch (formerly Petplan) for four years now and have been very pleased with our choice to insure with this company. Our dog, Cassius, has had injury/surgery/rehab (ruptured ACL) and an ongoing medical condition and in each case, Fetch has fulfilled its obligation with excellent customer service and timely payment.
Insurer: Fetch Canada
By: Bruce
I called to update our address
I called to update our address. The young lady who answered was very knowledgeable, efficient and helpful. It was a good experience.
Insurer: Fetch
By: Cara
Excellent customer service and very quick claim payment! payout
In the last two years my senior dog has had several trips to the vet and I've made many claims that always arrived quickly. A month a ago when my dog passed I had just renewed my Fetch policy. I called customer service and the representative said they would pro rate my insurance. He was very respectful and sympathetic. Within two days my credit card was credited. I was flabbergasted! I will definitely get Fetch insurance for our next pet.
Insurer: Fetch
By: Vicki
I called to update our address
I called to update our address. The young lady who answered was very knowledgeable, efficient and helpful. It was a good experience.
Insurer: Fetch Canada
By: Cara
Excellent customer service and very quick claim payment! payout
In the last two years my senior dog has had several trips to the vet and I've made many claims that always arrived quickly. A month a ago when my dog passed I had just renewed my Fetch policy. I called customer service and the representative said they would pro rate my insurance. He was very respectful and sympathetic. Within two days my credit card was credited. I was flabbergasted! I will definitely get Fetch insurance for our next pet.
Insurer: Fetch Canada
By: Vicki
Continued good service
Continued good service. I have been a customer for years. Our husky has received great care. Its calming to know we have this coverage. Even though as our dog ages and it gets expensive we know we are more likely to need the coverage more than ever. One tip? A big procedure recommendation from your vet? Get a estimate and send it to fetch. They have always preapproved it for us and there is never a hassle after we do the work (like a bad tooth/abscess removal for 2 grand). Dont wish you had Insurance after something happens, get it now.
Insurer: Fetch
By: Ronald
Customer Service
Excellent customer service....agent was knowledgeable and friendly.
Insurer: Trupanion Canada
By: Valerie
Lpollard
In the midst of our dog being unwell and us worried sick about her, we didnât once have to deal directly with insurance:) everything was pre approved and the communication in all parties was fast, accurate and effortless! It really was a relief that trupanion stepped up to help us with our baby! Trupanion made making decisions about our dogs health way less stressful knowing theyâd be there every step of the way! A very big thank you trupanion!;)
Insurer: Trupanion Canada
By: Lisa
So easy to sign up!
It was easy signing up and I needed a question answered. I had an online chat and got my answer.
Insurer: Trupanion Canada
By: Darlene
Our Claims Experience
Our claims experience was almost unnoticed, in a good way. It happened, quickly and efficiently, behind the scenes. We were very pleased with it all.
Insurer: Trupanion Canada
By: Theresa