Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Satisfied
At first I thought I would have to deal with the nonsense of my own personal health insurance. The aspca has been honest, honorable, and I am completely satisfied as to what they represent. My little guy has suffered this past year, and this health insurance has been there every step of the way. Ease of claim and has paid as promised very quickly
Insurer: ASPCA
By: Vince
Trupanion Always Ready to Help
I really appreciate Trupanion. I have 2 pups insured for 11+ years and 8 years. They are thorough and prompt in there processing of my claims. Thank you Trupanion for being there for us
Insurer: Trupanion
By: Mary
No follow up no one answer
Well there was an issue with the payment need to change the card I was surprised no way that you get anyone on the phone they just keep you waiting on hold even I tried to go to there office as I live in the same city but it seems it’s a shell office in an office building in Oakville if to pay you I can’t reach you how will I reach you if the puppy is sick ?
Insurer: Pets Plus Us
By: Mohammed
Very friendly
Customer service is very friendly.
Insurer: Furkin
By: Danny
Awesome company for your Pet Insurance.
I tell everyone. You are awesome and so fast at getting the claims done And so helpful. Love you.
Insurer: Trupanion
By: Sharon
Good and friendly service
Good and friendly service
Insurer: Trupanion
By: Stuart
Peace of mind
Called with few questions that were answered satisfactorily regarding claims. Process quick and easy
Insurer: Trupanion
By: Melinda
Review your policy and Medical Record
I submitted a follow up appointment for the same ongoing issue and it was denied, I replied that I didn't agree and why and I was told I have to file an appeal. The invoice states it is a follow up as well. Thanks, Kim Clyde
Insurer: Trupanion
By: Kim
Very happy with Trupanion
Never a hassle. Always easy to file a claim, direct deposit in just a few days. Very happy we got Trupanion when Jaxson was 8 weeks. Very glad we have it now that he's 12.
Insurer: Trupanion
By: Vita
I love Trupanion, thank you
I love Trupanion you guys are always there for me.
Insurer: Trupanion Canada
By: Lynn