Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,990 total


Verified June 23, 2022

The gal that helped me was very friendly and helpful.

The gal that helped me was very friendly and helpful.

Insurer: Trupanion

By: Cindy

Useful
Verified June 23, 2022

best coverage and service ever

best coverage and service ever

Insurer: Trupanion Canada

By: Phyllis

Useful
Verified June 23, 2022

Cas and Mia

I was very pleased with the prompt response of Trupanion.They have been there for myself and Mia.She is a Standard Poodle and means the world to me.I have in the past and will continue to recommend you to friends and family.Thank-You Cathy Tessier

Insurer: Trupanion Canada

By: Cathy

Useful
Verified June 23, 2022

Lorna Tower

Seth was very informative, gave great examples of how the insurance works and was very kind! He was extremely helpful and knowledgeable!

Insurer: Trupanion Canada

By: Lorna

Useful
Verified June 23, 2022

Very helpful and friendly

Very helpful and friendly

Insurer: Trupanion Canada

By: Christina

Useful
Verified June 23, 2022

Discovery of feline asthma

Very quick processing when you don’t need to provide additional information.

Insurer: Trupanion Canada

By: Emmanuelle

Useful
Verified June 23, 2022

Always a great experience with Trupanion!

Always a great experience with Trupanion!

Insurer: Trupanion

By: Lacy

Useful
Verified June 23, 2022

Because she was knowledgeable courteous and efficient which is all you can ask for in a representative.

Because she was knowledgeable, courteous and efficient which is all you can ask for in a representative.

Insurer: Trupanion

By: Gary

Useful
Verified June 23, 2022

Because when I first started doing business with you guys 12 years ago y’all were AMAZING.

Because when I first started doing business with you guys 12 years ago y’all were AMAZING. Now, you split hairs, argue every nickel, and are slow. It’s just not the way it used to be. There’s very little, from what I can see, that separates you from all the others out there. I used to sing your praises every time someone asked about pet insurance. I don’t do that any more. And yeah - send this one to PetInsuranceReview.com. ??

Insurer: Trupanion

By: J.D.

Useful
Verified June 23, 2022

Trupanion rocks!

Comprehensive explanation of benefits, awesome customer service rep - efficient, customer-oriented and friendly

Insurer: Trupanion

By: Sergey

Useful

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