Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Waste of money
They take forever to give you an answer. They make up reasons to deny your claim & you have to wait on hold at least 30 minutes to have them start the process. Children crying in the background.
Insurer: Pets Best
By: D'Shea
Fast response from care team
Very impressed with the quick response in answering email query
Insurer: Furkin
By: Lee
good customer service user-friendly claims system good coverage not constantly raising the rates
good customer service, user-friendly claims system, good coverage, not constantly raising the rates
Insurer: Trupanion
By: Laura
Finally made the decision
Chrissy, the person who I spoke to, was very calming, clear and friendly.
Insurer: Trupanion
By: Christine
Happy with Trupanion
Good policy and easy sign up.
Insurer: Trupanion
By: Tedd
Great customer service and coverage.
Great customer service and coverage. Saved my dog so many times!
Insurer: Trupanion
By: Brittany
Best Pet Insurance!
I have always had good experiences with Trupanion.
Insurer: Trupanion
By: Bill
Enrolling in your insurance service.
I received very good service while enrolling.
Insurer: Trupanion
By: Kathy