Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Thank you Janelle S. :)
My recent experience was enrolling for a new policy for my 11 month old puppy. I was extremely unhappy with my PREVIOUS pet insurance and was shopping around. Not only was the cost lower for better coverage and reimbursement, but Janelle was super knowledgeable, kind, and helpful. She really went out of her way to answer my many questions, and thoroughly went over critical plan information with me. Thank you for the amazing service! If you're in the process of buying or switching pet insurance, as for Janelle!
Insurer: Fetch Canada
By: Roe
The gal that helped me was very friendly and helpful.
The gal that helped me was very friendly and helpful.
Insurer: Trupanion
By: Cindy
best coverage and service ever
best coverage and service ever
Insurer: Trupanion Canada
By: Phyllis
Cas and Mia
I was very pleased with the prompt response of Trupanion.They have been there for myself and Mia.She is a Standard Poodle and means the world to me.I have in the past and will continue to recommend you to friends and family.Thank-You Cathy Tessier
Insurer: Trupanion Canada
By: Cathy
Lorna Tower
Seth was very informative, gave great examples of how the insurance works and was very kind! He was extremely helpful and knowledgeable!
Insurer: Trupanion Canada
By: Lorna
Very helpful and friendly
Very helpful and friendly
Insurer: Trupanion Canada
By: Christina
Discovery of feline asthma
Very quick processing when you donât need to provide additional information.
Insurer: Trupanion Canada
By: Emmanuelle
Always a great experience with Trupanion!
Always a great experience with Trupanion!
Insurer: Trupanion
By: Lacy
Because she was knowledgeable courteous and efficient which is all you can ask for in a representative.
Because she was knowledgeable, courteous and efficient which is all you can ask for in a representative.
Insurer: Trupanion
By: Gary
Because when I first started doing business with you guys 12 years ago yâall were AMAZING.
Because when I first started doing business with you guys 12 years ago yâall were AMAZING. Now, you split hairs, argue every nickel, and are slow. Itâs just not the way it used to be. Thereâs very little, from what I can see, that separates you from all the others out there. I used to sing your praises every time someone asked about pet insurance. I donât do that any more. And yeah - send this one to PetInsuranceReview.com. ??
Insurer: Trupanion
By: J.D.