Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,990 total


Verified June 24, 2022

Efficient and courteous service

As always. Simple, quick and easy process and updates along the way. Never left feeling like I didn’t know what was happening. Wonderful efficient service

Insurer: Trupanion Canada

By: Lynn

Useful
Verified June 24, 2022

Good insurance

Kind and informative representative

Insurer: Trupanion

By: Violet

Useful
Verified June 24, 2022

Exceptional customer service & value

Exceptional customer service & value

Insurer: Trupanion Canada

By: Debra

Useful
Verified June 24, 2022

Friendly and knowledgeable staff

Friendly and knowledgeable staff

Insurer: Trupanion Canada

By: Shani

Useful
Verified June 24, 2022

it was the first time i had to submit a claim I found the application very easy plus I had questions during the process and the person I chatted with gave me an excellent service

it was the first time i had to submit a claim I found the application very easy plus I had questions during the process and the person I chatted with gave me an excellent service

Insurer: Trupanion Canada

By: Karine

Useful
Verified June 24, 2022

Extremely Helpful!

Rep I spoke to was extremely helpful, patient and knowledgeable. My questions were all answered and she gave details and clarification when needed.

Insurer: Trupanion Canada

By: Doris

Useful
Verified June 24, 2022

Recommend Trupanion

Easy as always

Insurer: Trupanion

By: Kapil

Useful
Verified June 24, 2022

Friendly service

Friendly service

Insurer: Trupanion

By: Diane

Useful
Verified June 24, 2022

good past service and current exel communications

good past service and current exel communications

Insurer: Trupanion

By: Heidi

Useful
Verified June 24, 2022

Great customer service by Amber and great coverage for our dog who needs rehab therapy for her hip displasia

Great customer service by Amber and great coverage for our dog who needs rehab therapy for her hip displasia

Insurer: Trupanion

By: Joe

Useful

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