Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Ease of filing claim
I was very pleased with my total experience with Metlife Pet Insurance from the initial call, all my questions were answered, to filing the first claim. I feel I made the right choice with Metlife.
Insurer: MetLife
By: Pat
TOTAL SCAM!!! COMPLETELY SMOKE & MIRROR S
This company should be put out of business.. they have every excuse not to pay a claim.. it is completely impossible to speak to anybody above a mere tell a representative who works remotely at home all across the country.. you cannot contact their supervisors or bosses.. they don't have any names to give you.. they only have PO boxes for addresses and they don't even know the name of the president or manager or owner of their company.. you can't complain to anybody.. you can't speak to anybody.. and you can't reach the AKC who they've paid to use their name.. because the AKC does not care.
Insurer: AKC
By: Robert
The Best In The Business
Awesome customer service and great insurance plan
Insurer: Trupanion
By: Matthew
Excellence at itâs best
Excellent customer service and easy to do
Insurer: Trupanion
By: Albert
Super convenient and super fast
Excellent experience. Super fast and fair!
Insurer: Trupanion
By: Preeti
It was simple and though I had to contact Trupanion someone was there to help immediately.
It was simple and though I had to contact Trupanion someone was there to help immediately.
Insurer: Trupanion
By: Victoria
Great experience
My guy explained everything perfectly. He had a lot of patience with me. That means a lot
Insurer: Trupanion
By: Kim
Awesome pet insurance
We are going thru a terrible time with our Aussie Ozzie. You people have been great and enabled us to provide the care necessary for him at this point. Thank you from the bottom of our hearts.
Insurer: Trupanion Canada
By: Michelle
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Excellent - very understanding and caring Highly recommend
Insurer: Pets Plus Us
By: EILEEN