Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,990 total


Verified June 25, 2022

Julie was very helpful as was the woman I spoke to previously.

Julie was very helpful as was the woman I spoke to previously. I think her name was Mary. They both answered all my questions and even provided additional information that I hadn’t even thought to inquire about

Insurer: Trupanion

By: Erin

Useful
Verified June 25, 2022

I've always had excellent service when I've called and my questions were answered by very knowledgeable professionals.

I've always had excellent service when I've called and my questions were answered by very knowledgeable professionals.

Insurer: Trupanion Canada

By: Lina

Useful
Verified June 25, 2022

Trupanion un point c'est tout !!!

J'ai appelé et reçu absolument toutes les informations dont j'avais besoin en français. Catherine a été formidable !!!

Insurer: Trupanion Canada

By: Alain

Useful
Verified June 25, 2022

Outstanding customer service personnel!

Outstanding customer service personnel!

Insurer: Trupanion Canada

By: Gina

Useful
Verified June 25, 2022

when the call was dropped she called back right away and we left off exactly where we were before.

when the call was dropped she called back right away and we left off exactly where we were before.

Insurer: Trupanion Canada

By: Shamel

Useful
Verified June 25, 2022

Trupanion Makes It Easy!

Efficient and positive.

Insurer: Trupanion

By: Linda

Useful
Verified June 25, 2022

Trupanion Makes It Easy!

Efficient and positive.

Insurer: Trupanion

By: Linda

Useful
Verified June 25, 2022

We are so grateful for Trupanion.

I have recommended trupanion to many friends and colleagues. You have been fantastic to deal with. I wish our own people health insurance was as good. Thank you!

Insurer: Trupanion

By: Elizabeth

Useful
Verified June 25, 2022

We are so grateful for Trupanion.

I have recommended trupanion to many friends and colleagues. You have been fantastic to deal with. I wish our own people health insurance was as good. Thank you!

Insurer: Trupanion

By: Elizabeth

Useful
Verified June 25, 2022

Happy Customer

No long waits on hold people on the phone very pleasant and helpful Glad I went with this insurance My daughter in law recommended

Insurer: Trupanion

By: Sharon

Useful

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