Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent, Prompt Claim Process
I am very pleased with the less than 24 hour processing of our claim! I will recommend Trupanion to all of my pet owner friends!
Insurer: Trupanion
By: Kathryn
The Best
Micci was a feral cat who found years ago. The vet thought her to be between 4 and 6 at that time. She is the best ever cat and has the best ever insurance with Trupanion. Years ago they paid her thyroid cure and now that she is quite senior they are helping with her diagnosis, medications, and treatments so that she can live well and stay with me a bit longer and be treated by really good veterinarians. I thank God for her and Trupanion for this wonderful little friend.
Insurer: Trupanion
By: Carole
Best ever
Trupanion has and is giving my best ever cat the best ever support imaginable. She was a feral cat when she found me 13 years ago and the vet said she was 4 to 6 then. Trupanion paid for her thyroid treatment years ago. Now that she is quite elderly they are helping her to continue to live well with all her tests and diagnoses and medication. I thank God for her finding me and for Trupanion helping her to stay with me
Insurer: Trupanion
By: Carole
Attentive and thorough in all my inquiries.
Attentive and thorough in all my inquiries.
Insurer: Trupanion
By: Mary
Customer service is wonderful.
Customer service is wonderful.
Insurer: Trupanion
By: Robin
Excellent service
Excellent service
Insurer: Trupanion
By: Yvonne
Great customer service!
Great customer service!
Insurer: Trupanion
By: Alisa
Great customer service.
Great customer service. Pays the claim usually within 3 to 5 days and if they arenât paying, itâs in eligible they explain why I highly recommend Trupanion.
Insurer: Trupanion
By: Susan
Iâve been a little frustrated at I havenât been kept in the loop about a claim I made.
Iâve been a little frustrated at I havenât been kept in the loop about a claim I made. I was the one who had to call and ask about it. Other than that I have been very happy with their customer service.
Insurer: Trupanion
By: Sherry