Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Amazing company
Thank you so much to Healthy Paws for their quick claims processing. Our pup had to have 2 TPLO surgeries in one year. Healthy Paws was very supportive of us and processed the claims so quickly. They then followed up with emails to check on her to be sure she was doing well and to see if they could do anything else for us. Wonderful company, wonderful people!
Insurer: Healthy Paws
By: Wendy
Your the best
We almost lost our precious Angel. Thanks to the emergency clinic in Leesburg Florida and a special thank you to Trupanion who stood by us throughout. Paid their fair share quickly and without ant disputes. Having such an ease of mind made going through this traumatic event a lot easier. Thanks again Trupanion.
Insurer: Trupanion
By: Richard
Because Trupanion has ALWAYS been so good thorough and caring.
Because Trupanion has ALWAYS been so good, thorough and caring.
Insurer: Trupanion Canada
By: Lamont
Absolutely must if you love your pet!
Fast, efficient and always friendly and helpful.
Insurer: Trupanion Canada
By: Donna
Megan was terrific!
I would give a 10. Megan was super nice!
Insurer: Trupanion Canada
By: Colleen
Oscar and Moe
It is always a pleasant experience. The individuals you speak to on the phone are very knowledgeable and always are genuinely concerned.
Insurer: Trupanion Canada
By: Darlene
Very comforting during a tough time.
My dog passed away in April and I couldnât bring myself to look at the invoices from the months we tried to save her. But when I finally did I called and someone talked me through submitting all those invoices. She was very helpful and it was nice to have someone to talk to while I was going through the process.
Insurer: Trupanion Canada
By: Ryan
Several years of positive experiences with Trupanion.
Several years of positive experiences with Trupanion.
Insurer: Trupanion Canada
By: Dawn
Easy enrolment
The individual I was talking to was fantastic. They offered a clear and comprehensive explanation of the plan coverage, the added coverage and the different prices based on personal deductibles. They were knowledgeable and quick to answer all of our questions, and very personable while maintaining a high level of professionalism.
Insurer: Trupanion Canada
By: Jenna
The Trupanion service team is always friendly helpful and easily accessible.
The Trupanion service team is always friendly, helpful and easily accessible. Over the years we've never had a single complaint.
Insurer: Trupanion Canada
By: Kyle