Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Mia's tooth extraction experience.
Very pleasant customer service and timely claim payment.
Insurer: Trupanion
By: Jodi
Reputation
Care, kindness and professional service of service rep
Insurer: Trupanion Canada
By: Teresa
Great Job Trupanion
Excellent customer service. Phone call to check in on pet. Always friendly voices from your phone agents
Insurer: Trupanion Canada
By: Marilyn
excellent rates and friendly staff.
excellent rates and friendly staff.
Insurer: Trupanion Canada
By: Jill
Jenn was helpful and efficient.
Jenn was helpful and efficient.
Insurer: Trupanion Canada
By: Elliot
Super quick service
Our puppy unexpectedly fell ill and it was incredibly stressful. We were also worried about the potential cost. Trupanion seamlessly and rapidly stepped in and covered most of the vet expenses. It was so quick, efficient and helpful during such a stressful time. Amazing service!
Insurer: Trupanion Canada
By: Kimberly
Easy Set Up
Very easy set up, rep was kind and helpful
Insurer: Trupanion Canada
By: Jenny
You have amazing customer service quick pick up of calls and everyone I speak to is always so nice and ask how my pets are and are just such lovely helpful people!
You have amazing customer service, quick pick up of calls and everyone I speak to is always so nice, and ask how my pets are and are just such lovely, helpful people!
Insurer: Trupanion Canada
By: Haley