Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Positive experience
During the past 10 years of working with Pet-First (now MetLife), I have had good service for my pets (3 West Highland Terriers). I find their customer service team especially helpful. Please keep up the good work and don't fall into such cost savings for your organization that you go the way of many healthcare (pet and human) companies today. Thank you and we look forward to continued positive support with our pet.
Insurer: MetLife
By: Veronica
No sense of responsability and MEDIOCRE customer service
This company has been OK (no claims so far) until we had to update our credit card expiration date. After calling EACH month for FOUR months in a row because of payment issues, it appears that their system is unable to process credit card update!!!! Each month, i get messages from them threating to end the policy because the payment does not go through and each month i call back to do the payment with the exact same card that is on file and it goes perfectly fine. Customer service basically said there is no solution and they are looking into it but I, as a customer, have to provide them with another payment method and there is nothing they can do on their end. I disagree because ALL my bills, more than 10, go through the same card with automatic billing without any issue and I am not going to open another card just for Trupanion. I was then advised that I can end my policy at any time, which basically means, Trupanion doesn't care if I stay or not as customer. I had requested multiple times to speak with a supervisor but no one is available and I will only be called back in a week. I have not had to put in a claim but and honestly this whole incident does not inspire any trust in me. Trupanion does not have a sens of responsability toward their customers and I am definitely changing insurer for my dog.
Insurer: Trupanion Canada
By: Ni
Consistent, good service.
I've used Pets Plus Us for 2 golden retrievers, at the recommendation of our vet, and after using a different insurer for other pets. PPU comes out on top for service, ease of use and speed.
Insurer: Pets Plus Us
By: Jean
Thank yoy
I got great customer service and had all my questions answered
Insurer: Trupanion
By: Lilandra
No title. Please leave my name off
Representative that I worked with was very responsive to my questions. Liked how Trupanion pays for 90% of diagnostics, surgery etc. for those high expenses associated with each event.
Insurer: Trupanion
By: Tara
Easy Sign-up with a Professional Rep
Super easy and a wonderful Trupanion representative!
Insurer: Trupanion
By: Alyssa
Puppy plan quick and simple
The sign up process was short and simple. The agent on the phone was knowledgeable and nice I was able to work with him to get a reasonable price and complete everything. Now I have insurance for my puppy and I feel better in the event of a situation.
Insurer: Trupanion
By: Victoria
Excellent Coverage
Very professional
Insurer: Trupanion
By: Roberta
Great service
Customer service was very informative and very helpful answering any question I had. Signing up was easy
Insurer: Trupanion Canada
By: Scott
Iâve used Trupanion for all my pets over the past 8 years.
It is easy to set up.
Insurer: Trupanion Canada
By: Bryan