Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Janelle was extremely helpful and
Janelle was extremely helpful and friendly. Her phone manners were fantastic
Insurer: Fetch Canada
By: Lawrence
I spoke with a woman named Toni
I spoke with a woman named Toni. I called to cancel my subscription as it seemed pointless to pay when I was having trouble submitting docs for a claim. But she asked a few questions & was determined with A+ effort to get that all sorted out for me! Excellent service
Insurer: Fetch
By: Ashley
I spoke with a woman named Toni
I spoke with a woman named Toni. I called to cancel my subscription as it seemed pointless to pay when I was having trouble submitting docs for a claim. But she asked a few questions & was determined with A+ effort to get that all sorted out for me! Excellent service
Insurer: Fetch Canada
By: Ashley
Thank you.
Thank you for this speedy and easy transaction. You are the best!!
Insurer: Trupanion
By: Claire
Janelle at fetch was seriously amazing
Janelle at fetch was seriously amazing. I had an issue with initially setting my policy up online due to an error on my end. I called and the rep, Janelle, was very thorough in her discussion and policy review with me. I really appreciate the help and hope her supervisors are made aware. Thanks Janelle!
Insurer: Fetch
By: Thomas
Janelle at fetch was seriously amazing
Janelle at fetch was seriously amazing. I had an issue with initially setting my policy up online due to an error on my end. I called and the rep, Janelle, was very thorough in her discussion and policy review with me. I really appreciate the help and hope her supervisors are made aware. Thanks Janelle!
Insurer: Fetch Canada
By: Thomas
Trupanion and companions
Customer service representative was very thoughtful and attentive. Answered all my questions and help me with some things that needed clarification.
Insurer: Trupanion Canada
By: Frances
Satisfied but a new member so not 100% sure how great you are but as of yet I'm impressed.
Satisfied but a new member so not 100% sure how great you are but as of yet, I'm impressed. Service is clear and fast and fair.
Insurer: Trupanion Canada
By: Suzanne
Very quick with no problems
Very quick with no problems
Insurer: Trupanion Canada
By: Michelle