Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The very best!
We have had Trupanion as an insurance provider for our Wheaten dogs nearly 25 years and Trupanion has always responded with the greatest financial support and service. We are living with our 4th dog and each has received the same level of support!. I would and do always strongly suggest to friends that they protect their pets with Trupanion. It’s the best lifesaver that owners will ever get for their companions!
Insurer: Trupanion
By: Donne
MetLife Came Through for Us When We Needed Them
I wanted to take some time to share my recent experience with MetLife Pet Insurance. Over the years, we've had many pets, but never signed-up for insurance. That recently changed when my employer offered it through MetLife with a discount as a benefit. I decided to sign up but was always skeptical how difficult it would be to submit a claim and get it approved if I ever needed to. Unfortunately, just a few months after I signed up for the policy, our now 16-month-old Labrador tore the cruciate ligament in her left leg when she slipped on the floor. We had TPLO surgery done, which cost $4,200, and I immediately filed a claim with MetLife after I had collected all the paperwork. The online claim submission process was very easy, intuitive, and did not require anything extraordinary or unreasonable. After a few days of waiting, I was notified that the claim was approved! To be honest, I thought it was going to be a battle to get it approved, but there were no follow-up questions or requests for any other records beyond what I had already submitted. Within a day of the claim being approved, I received an email with instructions for payment options. I selected a direct deposit into our checking account, and the money was deposited in less than 24 hours! Wow! It's hard enough to have to go through all of this drama with our pup, but having MetLife pay our claim with no questions asked has definitely provided us with some much-needed good news and relief. Thank you, MetLife! It's great to know there are still companies out there who provide great service and do what they say! I hope to never have to file another claim again in the future, but it's comforting to know that MetLife has my back if I do.
Insurer: MetLife
By: Dan
Many many thanks to Trupanion.
Everything was handled quickly and efficiently co-ordinated between my Vet, Surgeon and Trupanion, so it made a huge difference to my peace of mind to know that my doggie Gracie would be able to get the best care, in a timely way. Trupanion was a god send in a crisis for me, and I very much appreciate all that they stepped up to take care of financially. Thankyou Trupanion.
Insurer: Trupanion Canada
By: susan
THANKFUL
I phoned when there was a problem as to what is covered for my dog it was checked out and subsequently covered. I am thankful for thew prompt attention.
Insurer: Trupanion Canada
By: Garth
Quick friendly response to questions l had.
Quick friendly response to questions l had.
Insurer: Trupanion Canada
By: Helga
Have used Trupanion for 13+ years.
We have 13+ Buster Brown that has been with Trupanion since he was 7weeks old. He has always had the best medical care because Trupanion is so great.
Insurer: Trupanion Canada
By: Suki
Pat
Answered my questions and not pushy.
Insurer: Trupanion
By: PAT
Fast, easy to use. Great!
Fast
Insurer: Trupanion
By: Lynn
Quick and Friendly
I am very happy with Trupanion so far. Nothing negative to say. Quick and friendly.
Insurer: Trupanion
By: Terry
Jenna was so kind and informative.
Jenna was so kind and informative. I reached out to see if Trupanion could pay my vet directly for my deaf dog's foot surgery. She was so cheerful and directed me as to how to achieve that with ease and grace. My inquiry was solved within a day. Thank you beautiful Jenna!
Insurer: Trupanion
By: Deborah