Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Always helpful patient warm and supportive.
Always helpful, patient, warm and supportive. Whoever hires for Trupanion's staff really goes above and beyond to find the most lovely people. Always quick to respond to claims, and helpful.
Insurer: Trupanion Canada
By: Nichole
Excellent customer care and service.
Excellent customer care and service. This is a rare pleasure these days. We were reimbursed under five days. Hassle free! The staff are absolutely amazing and truly care!
Insurer: Trupanion Canada
By: Maria
Excellent experience with agent
Excellent experience dealing with Jackie, the agent I connected with on the phone. Thorough and very helpful.
Insurer: Trupanion Canada
By: Bruce
Extremely pleased with cheerful prompt assistance I receive when contacting Trupanion care.
Extremely pleased with cheerful prompt assistance I receive when contacting Trupanion care.
Insurer: Trupanion Canada
By: Robin
Very glad I got Trupanion for my puppy
Itâs so easy, you pay the vet directly and review the submission very quickly. When I have spoke to a representative they were friendly and helpful.
Insurer: Trupanion Canada
By: Christina
Rambo my pretty boy
OH MY GOD. I have never had such a fast response to claims as to what was covered, not covered and the payments in my life. I can now sleep a lot easier having gone through my experience with trupanion.I love my big fur baby and Trupanion for making life so much easier.
Insurer: Trupanion Canada
By: Larry
Great
They were accommodating.
Insurer: Trupanion Canada
By: Jennifer
To date I have had no issues and everyone I have spoken with at trupanion have been wonderful.
To date I have had no issues and everyone I have spoken with at trupanion have been wonderful. Quick at getting back with estimates and finalize claims.
Insurer: Trupanion Canada
By: Jeff
Easy and fast!
Very fast and efficient. Always a very easy process.
Insurer: Trupanion Canada
By: Chandra