Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Any time I phone I get a very quick response and my questions answered fully to my satisfaction.
Any time I phone I get a very quick response and my questions answered fully to my satisfaction.
Insurer: Trupanion Canada
By: Susan
Don't miss the great offer
Easy, direct, and clearly explained!
Insurer: Trupanion Canada
By: Kenneth
Hunter was lovely!
Hunter was lovely! Went the extra mile to get answers!
Insurer: Trupanion Canada
By: Annette
My dog has been in ICU for 2 weeks and not once did you hesitate to help me.
My dog has been in ICU for 2 weeks and not once did you hesitate to help me. I am overwhelmed with gratitude. He will recover. Without your help I could not pay the $30,000 bill.
Insurer: Trupanion Canada
By: Alexandra
Best choice for pet insurance
So thankful I chose Trupanion when researching insurance companies. The claims process has made dealing with Tuckers condition so much less stressful and we are so grateful. The staff Iâve communicated with are caring and helpful. When submitting claims itâs been easy, effortless and quick. Iâve raved about Trupanion on social media and to friends. Every animal we have in the future will be covered by Trupanion. Thank you Trupanion!
Insurer: Trupanion Canada
By: Emily
Excellent Service
Très bon service
Insurer: Trupanion Canada
By: Geneviève
unknown response to the claim !!
submitted claim BUT have NO notice as to when you made a reimbursement to us and how much the amount was !!
Insurer: Trupanion
By: Richard
She was friendly and answered my questions and provided guidance.
She was friendly and answered my questions and provided guidance. I have not submitted my claim yet based on her guidance to wait for the Biopsy results. So presently, I have no opinion on how easy it was with Trupanion to get my claim paid. I prefer to wait till the claim is process before sharing any additional feedback. Thank you!
Insurer: Trupanion
By: MARGIE