Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Reimbursed quickly, I recommend Furkin
when we recently had a scare with our puppy we had to take her to An emergency vets clinic out of town. The invoice was high. Furkin covered their potion of the bill without question and we had the money in our account in just a few day. It's great to deal with a company that puts the health of your pet and your own finances ahead of their own profit. When every we talk to other pet owner we always recommend Furkin.
Insurer: Furkin
By: John
Helpful customer service
Mallory was very helpful and explain everything I needed to know about the insurance for my pet, excellent costumer service.
Insurer: Furkin
By: Ava-Dawn
Because she answer every concern properly
Because she answer every concern properly
Insurer: Trupanion Canada
By: Felix
Excellent and prompt service
Excellent and prompt service
Insurer: Trupanion Canada
By: Jeff
Amazing service!
Extremely quick, efficient and thorough. The whole experience was so simple and that took the stress away completely.
Insurer: Trupanion Canada
By: Christine
James is straight forward clear nice and patient.
James is straight forward, clear, nice, and patient. Very outstanding experience
Insurer: Trupanion Canada
By: Harvey
Thankful Pet Owner
My husband and I were so impressed with how quickly a pre-approval claim was put through when we called on a Saturday morning about our dog. Communication was open all morning between us, the vet, and trupanion. I never felt like I was in the dark about anything. Thank you. I have already recommended trupanion to various friends with pets.
Insurer: Trupanion Canada
By: Lindsay
Rosie my yorkie got pretty sick with diarrhea for 3 days.
Rosie my yorkie got pretty sick with diarrhea for 3 days. I was extremely worried. At the vet, she had IV, blood tests, abdominal x-ray and antibiotics. My bill from the vet came to about $750. Trupanion was great in a very timely review of my claim and reimbursed me my portion exactly as per our contract. They were speedy gonzales with my claim. Within 2 days, I received confirmation that they had received my claim. By the 3rd day, I found the reimbursed amount of money deposited into my bank account. In terms of looking after Rosie, I could concentrate on doing just that and not having to worry about hefty vet bills because I know that TRUPANION ALWAYS HAS MY BACK. I had a previous yorkie under their plan as well and I could not be more satisfied a customer as each time I have to deal with them. Trupanion folks are wonderful. They are genuine, caring, calming and they always help me sincerely and make me feel good.
Insurer: Trupanion Canada
By: Sarah
Trupanion has been awesome to deal with very professional and caring.
Trupanion has been awesome to deal with very professional and caring.
Insurer: Trupanion Canada
By: Darrell
very friendly and personal welcoming from her.
very friendly and personal welcoming from her.I felt she knows me for long
Insurer: Trupanion Canada
By: Golnaz