Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,392 total


Verified August 12, 2022

Down to earth friendly and positive experience staff at truoanion are amazing and always supportive and kind.

Down to earth friendly and positive experience staff at truoanion are amazing and always supportive and kind. So very glad I went with Trupanion and stay for this reason, as well as a great plan for my ?? friend.

Insurer: Trupanion Canada

By: Richard

Useful
Verified August 12, 2022

Efficient friendly and helpful

Efficient friendly and helpful

Insurer: Trupanion Canada

By: Diane

Useful
Verified August 12, 2022

Wonderful company

Fast excellent service

Insurer: Trupanion Canada

By: Patricia

Useful
Verified August 12, 2022

Katelyn was extremely helpful.

Katelyn was extremely helpful.

Insurer: Trupanion Canada

By: Jennifer

Useful
Verified August 12, 2022

Pleased with service

Paid a reasonable amount.Good communication with vet clinic.

Insurer: Trupanion Canada

By: Shirley

Useful
Verified August 12, 2022

Quick and easy experience

Quick and easy

Insurer: Trupanion Canada

By: Tanya

Useful
Verified August 12, 2022

First Time Enrolment

The experience was great! Everything was explained clearly, the conversation was lovely. Explanations were clear and precise. I feel very confident in my purchase and I have already referred some other friends with puppies to Trupanion!

Insurer: Trupanion Canada

By: Ashleigh

Useful
Verified August 12, 2022

I was more than satisfied with service but not totally.

I was more than satisfied with service, but not totally.

Insurer: Trupanion

By: John

Useful
Verified August 12, 2022

I appreciated the quick response during a truly terrible moments

I appreciated the quick response during a truly terrible moments

Insurer: Trupanion

By: Lisa

Useful
Verified August 12, 2022

Vets can pet claim thru in office Easy online access Reps help if needed

Vets can pet claim thru in office Easy online access Reps help if needed

Insurer: Trupanion

By: Marsha

Useful

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