Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Soooooo easy!
Recently my girl needed surgery. I had not set up my account online so i called Trupanion. A representative helped me and I was done in 10 minutes. Two days later the money was in my account. Trupanion is great!
Insurer: Trupanion
By: Bonita
Highly Recommend Healthy Paws!
I have always found Healthy Paws to be extremely easy to deal with. They process claims quickly and explain the benefits thoroughly, but straightforward enough to understand what is covered and what is not.
Insurer: Healthy Paws
By: Andrew
Trupanion made me smile
After filing my claim yesterday, I received a response today. Trupanion covered what they said they would cover, quickly and efficiently. But while this quick response made me smile it’s not what brought tears to my eyes. It was the comment,”Give Milo some extra love for us.” Those caring words written by a stranger assured me that out of all the pet insurance companies I picked the right one.
Insurer: Trupanion
By: Patricia
They gave me money
I purchased pet insurance through work. Never had it before. Dog got sick requiring IV therapy, overnight stay at vet, and meds; called to see what was required and MetLife rep told me exactly what to do and reminded me that well visits also covered. Thanks, MetLife, for expediency and courtesy
Insurer: MetLife
By: Joel
Always had a positive experience when having to contact for any reason.
Always had a positive experience when having to contact for any reason. Very quick on reimbursements as well. Very friendly and professional service.
Insurer: Trupanion Canada
By: Bonnie
Friendly helpful service.
Friendly helpful service.
Insurer: Trupanion Canada
By: Lynne
Repeat customer.
Repeat customer. Always professional service.
Insurer: Trupanion Canada
By: Kim
Pleasant experience!
The experience was great. The agent spoke slowly, he was very easy to understand and explained everything very clearly.
Insurer: Trupanion Canada
By: Denis
From Miller
You guys have been awesome
Insurer: Trupanion Canada
By: Howard
The worst service I have ever seen...
Don't waste your time with this service. When you needed the most after my dog passed away they simply followed their protocol of rejecting claims. This is just money driven. Look somewhere else. I will NEVER use this again.
Insurer: Pets Plus Us
By: Emerson