Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Helpful and polite.
Helpful and polite. Knowledgeable about claims submission. We have recommended Trupanion to other pet owners.
Insurer: Trupanion Canada
By: Heather
Fast
Really fast reponse when we do a claims
Insurer: Trupanion Canada
By: Marie
Pleasant experience!
Was an easy and pleasant experience
Insurer: Trupanion Canada
By: Christine
Alexis was so kind and helpful and made changing my info for my pup simple and easy!
Alexis was so kind and helpful, and made changing my info for my pup simple and easy!
Insurer: Trupanion
By: Taylor
good service and follow through
good service and follow through
Insurer: Trupanion
By: Ena
Perfect service
Perfect service
Insurer: Trupanion
By: Patricia
Anthony Russo
TRUPANION HAS ALWAYS PROVIDED GREAT CUSTOMER SERVICE AND REIMBURSEMENTS ARE MADE IN A TIMELY MANNER.
Insurer: Trupanion
By: Anthony
Trupanion was very knowledgeable about dog allergy problems and about my dog's upcoming knee surgery.
Trupanion was very knowledgeable about dog allergy problems and about my dog's upcoming knee surgery. They advised me to send my bill for allergies and my estimate for surgical repair to his tibia so they could get back with me regarding coverage. The lady seemed to have my dog's best interests at heart and offered me some much needed information regarding out-of-pocket expenses and will call me back with more data after reviewing the planned operative repair. The lady was very pleasant and understanding.
Insurer: Trupanion
By: Doris