Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best is Truly the Best!
Super easy from the start to my first claim being processed. They have a great online App that I loaded onto my phone that allowed me to see any updates on my claim, policy information, and much more. When I filed my first claim, I received an email right away telling me it was in review. Then I received another when they reached out to my vet for my pup's records, and finally when my claim was accepted and processed. All in all, it took about 6 weeks. I assume it took a bit longer since it was my first claim, so I imagine the next one will be even quicker. What a piece of mind to know my fur baby is in good hands. I will definitely recommend Pets Best to anyone with a fur baby of their own.
Insurer: Pets Best
By: Tsali
Great Experience with Healthy Paws
My dog was in the hospital recently with a life threatening illness. He had gotten into some gum that contains xylitol (highly toxic to dogs) and had severe hypoglycemia, pneumonia, and was in danger of acute liver failure. Having my Healthy Paws insurance policy was such a comfort during the stressful three nights that he was in the hospital, not having to worry about the cost of the treatment on top of worrying about whether my pup would make it. The claim was easy to submit -- just uploaded the medical records and invoices -- and it was approved within a couple of days. The check arrived about a week later. Highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Celia
Owner
Trupanion was absolutely outstanding, really paid 90% and paid directly to ER. No laying money out of pocket and then having to get reimbursed, it was absolutely amazing in a bad situation.
Insurer: Trupanion
By: Jeanine
Best insurance provider
I had a very good experience with Trupanion. Having them as our insurance provider gave us comfort during one of our most difficult times with our pup. I would recommend them to anyone who has a pet. They take good care of your fur babies.
Insurer: Trupanion
By: Julie
Coco is in great hands if ever needed !!
Because speaking with Diane was a pleasure and she answered all my question and was excellent to talk to.
Insurer: Trupanion Canada
By: Peggy
Bon service en français lorsque demandé
Bon service en français lorsque demandé
Insurer: Trupanion Canada
By: Claudette
Great experience
Easy, fast works great for our pet
Insurer: Trupanion Canada
By: Danila
Good service
Good service
Insurer: Trupanion Canada
By: Sheena
My New Pup's Security Health Net
How quickly they responded to my questions in a pleasant anf informative way.
Insurer: Trupanion Canada
By: Beverly
My call was answered quickly and I was helped easily and quickly.
My call was answered quickly and I was helped easily and quickly.
Insurer: Trupanion Canada
By: Jane