Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Claim processing
Please be aware that this Metlife pet nsurance will not cover anything without veterinarian's notes. My veterinarian who treated my dog,works hard and efficiently to treat sick animals,not to concoct paperwork. I had all rpaid receipts from the office visit,biopsy results stating that my dog has infection and a paid receipt for antibiotics. All this was not good enough for processing claim. Buyer,beware. Metlife insurance is looking for any possible excuse which will give them a chance NOT TO REIMBURSE.
Insurer: MetLife
By: Marina
Healthy Paws 5 star
Healthy Paws has been a great pet insurance company to work with.
Insurer: Healthy Paws
By: Nick
Fetch by the dodo promises not kept
I had four Senior dogs. I started out with an annual deductible but for some reason it turned into a per condition deductible after underwriters were changed I complained but I let it go. Then one of my babies was misdiagnosed and it took three vets to figure out that she had a tumor on her spleen which was taken out and fetch did pay all the claims which I was grateful for because I had unlimited annual limit so I felt comfortable with submitting claims. When renewal arrived Tinker's policy was downgraded by 50%. No longer did I have unlimited I had a $15,000 annual limit $500 per condition deductible and only 70% reimbursement. No explanation just a congratulations your policy has been renewed but changed .Tinker died 2 months later.After tinker's death I have been very careful about putting claims and nervous every time renewal comes around .So this year I decided to only put claims in for regular chronic treatments acupuncture and cold lazer and nothing else. I emailed fetch eight times during the year asking if I was within the limits and if they could tell me the formula for downgrading -no response. So I called up December 11th and spoke personally to an agent asking them to look at the three policies I was told by the agent that all the policies were good and that there would be no changes for renewal I did not have to worry or consider downgrading their policies myself which I would have done to avoid downgrading. I was relieved , however; January 16th came around and I received an email and lo and behold one of my pups policies was downgraded! Once again congratulations but no explanation and a number to call if I wanted to discuss my options the number was an auto nation's parts department number! I called the next day and was told matter of factly suck it up or cancel the policy there was nothing that can be done there was no financial ombudsman to call or speak to no review department nothing. I asked to speak to supervisor and I inquired the chances of her policy being downgraded even more if I use it like I used it 2023 he told me he did not know that was not his department but yet he was the supervisor .He kept on repeating cost to loss ratio her premiums were low that's why she was downgraded thing I can do. But we kept the $25,000 limit annual limit which means nothing because if I use it they will downgrade me. I had unlimited on tinker and I was still downgraded so they are annual limits mean nothing. Her premiums are now even lower than they were before so the risk of downgrading is even greater if I use the strategy I used last year of just using it for acupuncture and cold laser. So I am warning pet parents if you use the insurance for claims to save your dogs or cats life be prepared that next year your policy is going to be double or quadruple like it was mine or be downgraded.I paid almost $11,000 last year for pet insurance for my three dogs who I love with all my heart and I was rewarded by a kick in the butt. Oh yes! They did renew my two older dogs because I pay $4,000 each for them. But that's no promise that next year if I use it they will downgrade them too when they need it the most.
Insurer: Fetch
By: Lori
Excellent Service
I have had Pets Plus Us for my last 2 dogs. They have been very easy to contact by phone or email. The response is very fast. I submit my claims on line and hear back within 48 hours. I highly recommend Pets Plus Us for Pet Insurnace.
Insurer: Pets Plus Us
By: Rose
I’m impressed
Submitted a claim for an emergency clinic visit for our 8 month old puppy, which was pretty concerning and traumatic. Claim submitted with all documentation on monday, and was processed and paid by direct deposit on Friday. Impressive service. Thanks.
Insurer: Pets Plus Us
By: George
Ease of claim
I always thought that insurance was not necessary for my dog but still went on the internet to get a quote and compare different insurances available, while doing the research I found petsplusus to be the one that was best for my pet. Within a couple of getting insurance my fur baby was attacked viciously by a big door and had her whole jaw open. I have never been more grateful that I did the right thing. After getting her surgery, I put in the claim and within a couple of days my claim was reimbursed without any delay or any questions. I am happy that I went with the best and would definitely recommend every pet owner the importance of having insurance for their baby and also to go with perplusus.
Insurer: Pets Plus Us
By: Vanita
Metlife Partners in Caring for Pets
My experiences with MetLife in terms of both claim payment and of customer care are commendable! I felt that the capable and relatable team members like Jana have the best interests of my pets and myself at heart. The claims process is convenient and timely. Also, after the review., The communication is excellent. I am grateful and confident with MetLife, after having tried to other pet insurance companies. It wasn’t that I had problems with my previous comp, but that Metlife offered a family policy. When we satisfy our deductible, it applies to my two other pets visits. This is greatly appreciated. That life focuses on my Pets interests!
Insurer: MetLife
By: Anne
Great insurance provider !!
Trupanion is absolutely the BEST pet insurance ! My dog is diabetic and they cover 90% of his meds and special treatments and veterinary services . Sometimes, most times , they text me what they’ve covered and how much , before I even leave the parking lot ! I appreciate their promptness and courtesy !!! Great pet insurance !
Insurer: Trupanion
By: Connie
Quick and painless
The claim submission are easy, the turnaround time is lightning fast and the service whenever I call them is extremely helpful. I rave about pets plus us to anyone who will listen and will never go anywhere else for my pet insurance
Insurer: Pets Plus Us
By: Weatie
Reptile Insurance
The review form did not allow me to select reptiles as the pet. I had to select a dog/cat so this review is not about a dog, but reptiles. We have MetLife Pet Insurance for our savannah monitor and Chinese water dragon. MetLife Pet Insurance is incredibly easy to use and quick to reimburse. They are helpful when I needed guidance when starting the insurance. We have made multiple claims, all of which have gone smoothly. I highly recommend them.
Insurer: MetLife
By: A