Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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There when we needed it most!
Our 4 year old dog Candy recently had to have major back surgery, she had a severe ruptured disc and could not walk or urinate. It was very sudden and we don’t how it happened. Thank goodness for Healthy Paws. Candy’s hospital stay was 10 days and included physical therapy. She is now home and still recovering. Healthy Paws was there when we needed it most and the claim process was easy, and paid in a matter of DAYS. I’m so glad we chose Healthy Paws when looking for pet insurance! Thank you Healthy Paws!!
Insurer: Healthy Paws
By: Lori
Amazing Pet Insurance!
I have never been happier! Pets Best Insurance has been absolutely amazing and has done so much to help our 10yr min pin Lily! She was diagnosed with heart disease Sept 2021, and has had to see a cardiologist for regular exams, tests, and medicine. After a year she needed a pacemaker. If not for Pets Best Ins I do not know how we would have been able to afford the Cardiologist visits much less the pacemaker surgery. Lily is recovering from her surgery and doing excellent! She is off two of the three meds and has a new lease on life. She is so happy and so much more energetic now that her heart is beating at a normal pace. Thank you so much Pets Best!!!
Insurer: Pets Best
By: Christine
Recommend to every pet owner
I am so grateful to have chosen HealthyPaws as my dog's insurance policy company. My dog started to limp at a very young age and a few months after extensive imaging was diagnosed with Elbow Dysplasia and needed to get surgery. Healthypaws and their customer service was and continues to be absolutely impeccable. They always review the claims within 2-3 days, keep you updated with every step of the process, and will let you know once the claim has been reviewed and completed. The reimbursement checks are sent out within 2 days of reviewal and completion of claims. They are quick, efficient, and very professional. I wouldn't have been capable to afford the all of the medical bills if I didn't have Healthypaws. One CT scan was close to ~ $1,800, not to mention x-rays, medications, Rehab! Having a sick/injured pet is extremely stressful, and even though all pet owners want to provide their fur companions with the best care, finance is a concern when the bills begin to add up to multiple thousands. Knowing that I had Healthypaws, made it so I had one less thing to worry about. I didn't have to worry about waiting for months before getting the reimbursements, I could provide my fur baby with the proper medical care he needed and I can't thank Healthypaws enough for that. The only con I feel the need to mention is that there's no regulations in regards to premium change, our monthly premium went from ~ $37 a month to ~$51 a month in 2 years (my dog is 2 years 1/2 years old), there's no telling how high the premium can/will increase. In summary, Healthypaws is an insurance company you won't regret getting.
Insurer: Healthy Paws
By: Vishali
Love My Lab
Always quick and easy
Insurer: Trupanion
By: kelly
Great customer service!
Brandy was very helpful and patient with me.
Insurer: Trupanion
By: Rich
excellent protection for Frankie with quick response
excellent protection for Frankie with quick response
Insurer: Trupanion
By: Joanne
No stress sign up!
Fairly Clear instructions
Insurer: Trupanion
By: Carol
Friendly courteous treatment
Friendly courteous treatment
Insurer: Trupanion
By: Phil