Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,674 total
Other Categories
Coverage was good for the cost of the…
Coverage was good for the cost of the vet bill. My only drawback is the process of gathering pet records to send in with the claim.
Insurer: MetLife
By: customer
MetLife is a life saver!
MetLife is the best pet insurance company ever. The customer service is unmatched and truly makes me feel like a valued customer. The claim process is very easy and I receive a quick refund, which is especially important with large vet bills. I cannot recommend this company enough!
Insurer: MetLife
By: Giulia H.
Great service!
The app is super easy to navigate and the customer service has always been helpful and responsive. Friendly service and easy process to submit claims and receive reimbursement. I’m very happy to have gone with MetLife for my pup!
Insurer: MetLife
By: customer
Timeliness of processing has…
Timeliness of processing has significantly improved since last year! Well done!
Insurer: MetLife
By: customer
Quick process to submit a claim and…
Quick process to submit a claim and payout.
Insurer: MetLife
By: Joe Benadum
Renewed my faith that the process can work
This is my third claim filed and after a disaster of a 2nd claim this went smoothly and timely. You have renewed my faith that claims can be completed in a timely manner.
Insurer: MetLife
By: Mary
Great detail on the EOB's
Great detail on the EOB's. Wish the processing was a little quicker. Overall good job!
Insurer: Fetch
By: Kristine
Thank God for Metlife
Thank God for Metlife, without you I'd be broke. Very easy to file claims , also quick turnaround.
Insurer: MetLife
By: Lee Family
Insurance has been great to us
Insurance has been great to us. Fast recovery on our insurance claims
Insurer: MetLife
By: Joyce Wilson
Won’t cover a legitimate claim
I’m extremely disappointed with MetLife Pet Insurance. One of my cats swallowed a Nerf pellet, which required surgical removal. This is an obviously a foreign object ingestion case — something that is clearly listed as covered. MetLife denied the claim, insisting it was a “pre-existing condition,” which makes absolutely no sense. They tried to point to her recent vaccines as a reason for pre existing, even though a literal Nerf foam bullet was surgically removed from her stomach. There is nothing “pre-existing” about an accidental foreign object ingestion. They later claimed they needed the exact date and time when the ingestion happened. I explained that it occurred sometime between her vaccines and the emergency surgery — a window of two days — and that she lives indoors. The veterinarian even wrote a letter stating that it’s impossible to know the exact time or place of an accidental ingestion, and that the foreign object removal should be sufficient proof. MetLife still denied the appeal, again calling it pre-existing. At this point it’s clear they simply do not want to pay out on a legitimate, medically verified claim. This has been a frustrating, time-consuming, and honestly shocking experience. I would strongly caution pet owners to think twice before trusting MetLife with their pets’ health needs
Insurer: MetLife
By: Rodrigo