Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Better than any other options
I have used other insurances in the past and MetLife has been the best option so far. Every customer service person I’ve spoken to is helpful and kind. And yes, MetLife actually does reimburse you for what they say. Where as other insurances I have used make it VERY difficult.
Insurer: MetLife
By: Lila W.
Worst experience ever
Such a scam. Paid annual premiums and they won’t cover anything illness or injury related, even when our dog’s illness is explicitly stated in our policy document as a covered incident. It’s right there in the fine print! Incredibly disappointed. Do NOT sign up.
Insurer: MetLife
By: A
Wonderful
Wonderful! Prompt resolution of my claims. :) Very happy with Spot for my kitties.
Insurer: Spot
By: Heather Orozco
Filed my first claim with MetLife and…
Filed my first claim with MetLife and they were quick to approve and send the check.
Insurer: MetLife
By: Wrigleymom
Claims are so easy to file on the app…
Claims are so easy to file on the app and turn around time is amazing!
Insurer: MetLife
By: Ernie's Mom
Always friendly
Always friendly, always gets claims done in a timely manner.
Insurer: MetLife
By: BETH
Unhappy claim handling
To much back and forth to get a simple claim paid in a timely manner. Question after question. Needed proof that I canceled a previous policy from a different carrier. Why should that even matter. I had also recieved a note about pre existing condition. After 4 messages back and getting the proof of the canceled policy it finally went through. I can say that everyone I spoke with was nice and I was not which is not like me but I was ready to cancel and try another company but hopefully things will now go smoother.
Insurer: Embrace
By: Fred Howard
Claims Process is Straightforward
The process of submitting claims is very easy and straightforward. The follow-on communications are timely. Overall, the decision to select MetLife Pet insurance has been a good one.
Insurer: MetLife
By: csdrbrg
The app is simple and easy to use
The app is simple and easy to use, quick to load invoices, etc. I appreciate how fast they answer to my claims.
Insurer: MetLife
By: HELENA SANCHEZ
Ive never written a review in my life…
Ive never written a review in my life but Im beyond upset with this company. Coverage is spotty at best they put limits on everything to barely cover your premium. But thats not my issue. My dog had ingested a balloon in April and needed to go to the vet to get it out, I submitted the claim and received a small portion back but like the limits I still did not complain. Last weekend my dog was playing with a baseball and got to the string and ingested some which was not passing so I returned to the vet which led me to the emergency room. This visit cost me just under 1500.00 of which I will not receive any reimbursement from because they said it was "repetitive and has previously occurred so was not covered". Make that make sense. So if you think your pet could possibly do something wrong or be injured more than once with any similarity I would not suggest using this company.
Insurer: AKC
By: David Lightbody