Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Quick deposit
I filled out my first claim after 11 years and it was a quick and efficient turnaround to receive our deposit.
Insurer: Fetch
By: Jessica
Fetch's claim handling was quick
Fetch's claim handling was quick! They paid exactly what I filed and deposited it to my checking account. This was my first claim with Fetch and I'm very pleased with their handling!
Insurer: Fetch
By: customer WBC
Great Insurance
My dog has had multiple health issues; IMHA, chronic pancreatitis and recently had a ACL repair to name a few. Healthy Paws has honored our policy every single time without issue and paid the claims within days. Very pleased with the insurance and customer service!
Insurer: Healthy Paws
By: Donna G
Don't look any further you found the best pet insurance out there...
I always rave about MetLife for pet insurance and have gotten you other customers. When a claim is submitted they are processed very quickly and money back into my act within 2 weeks usually shorter, I have had 2 other pet ins and had to fight to get my money I would say 95% of the time there are no issues at all, easy to talk to, any issues get fixed usually while I'm on the phone and the people you talk to are very pleasant. I recently had an issue with a bunch of claims that someone only uploaded the last page of the bill instead of everything I sent so all my claims were being denied... evidently they are getting fixed because I have not been able to resubmit them and claims are being processed. Metlife is the best pet insurance out there I have 6 of my 11 babies on there so far.
Insurer: MetLife
By: Valerie Bracey
Quick and Painless
The entire process was quick and painless. Fetch covered exactly what my plan stated minus my copay and deductible. They also give you an itemized description of each covered incident and deposit the money directly into your bank account when you sign up. Very pleased and so is our new family member.
Insurer: Fetch
By: Christian Barrows
My claim got processed very quickly
Easy and smooth to make a claim. And fast response to my claim.
Insurer: MetLife
By: customer
It was so easy to submit a claim…
It was so easy to submit a claim through the app, and we received our reimbursement very quickly!
Insurer: MetLife
By: customer
Reliable and Fair
MetLife Pet insurance is worth the peace of mind, because I have a bunch of pets and accidents and unexpected illnesses happen. They reimburse according to the policy in a reasonable time. Thank you!
Insurer: MetLife
By: Kim B
Paid for the wrong claim
Submitted a claim and they processed it as a different claim with a smaller payment. Their mistake, but they refused to pay the difference until it gets processed again. 3 weeks.
Insurer: Pets Best
By: Brian Russom
MetLife Pet Insurance is not honest
MetLife Pet Insurance is not honest. They will take your money and find every excuse to deny your claim. Do not use MetLife Pet Insurance! First they will say it’s past the time period. Then they’ll say it’s not prescription food when receipt clearly states prescription food for medical necessity. Then they’ll say prove it’s prescription after the receipt clearly states it is and is directly from vet with vet letter head. Even after getting a note from vet stating it’s prescription food they’ll deny. They say it’s pre existing and not covered. My policy states prescription food is covered and I was verbally told it would be covered. MetLife pet insurance will find an excuse (in some way) to not uphold their end. It’s better to save your money. I spent $10k with them and they wouldn’t process a minimal amount of prescription food purchases directly from my vet when the policy clearly is to cover it.
Insurer: MetLife
By: Sarah