Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Worst Insurance Experience in my Life
Pets Best is the absolute worst insurance company I have ever dealt with. For forty years, I have had positive experiences with Blue Cross, AAA, Nationwide and more companies for every aspect of my life. Pets Best stands out as the most unscrupulous entity I have ever dealt with. They delay processing of every single claim. Then they attempt to deny every single claim, causing our busy Veterinarian practice to have to contact them to debate why certain tests and procedures were completely necessary for the well being of our beloved pets.. Pets Best phone staff are not well informed, their computer system is outdated and they are unethical with their dealings. One operator told me that because one of our pets went through an illness, she was red flagged for dismissal of her policy if our payment was ever even one date late as they wanted to "get rid of her". We are preparing a complaint for the State Insurance Commissioner. We go to the best Veterinarian practice in our County. They have thousands of clients as they have numerous specialists and cutting edge facilities. Their staff tells us that all of their clients who have Pets Best have the same complaints and that clients are happy with other carriers- especially Nationwide. We have signed up our younger Pets with other insurance companies and they are vastly better in every area.
Insurer: Pets Best
By: Alexandra
PET INSURANCE REVIEW
Tried several companies and vets before discovering Met Life. It was the best decision I have made. Never a problem submitting a claim directly from the vet's office, and issuing me a copy. All adds up after Met Life reviews and issues payments. No declines, no-nonsense company, the very best to deal with, perhaps those complaining have a problem with their chosen vets as I did before discovering one that was not out to cheat the patient's owners.
Highly Recommend Healthy Paws!
I’ve had Healthy Paws Pet Insurance for about 10 years, first for one of my dogs (beagle mix), then a couple of years later for the second one when we got her (dachshund mix). Healthy Paws has been great. No claim forms - just the invoice and vet’s notes. They’re very nice on the phone and the turn around time for payment of claims is very quick. I highly recommend Healthy Paws!
Great company to work with
MetLife Pet Insurance has been so easy to work with. If you take a photo of your paperwork and send it to them, you can get your claim filed very quickly. They usually have a response in just a few days and will deposit the reimbursement directly into your bank. If you have any questions, I have consistently been able to reach a live person on the phone who has been able to answer all questions. Very happy we have pet insurance through this company!
There is no better pet insurance provider on the market!
We have 2 dogs enrolled in Healthy Paws insurance, and unfortunately one has had to have multiple surgeries the past few years. The entire claims submission and reimbursement process has always been smooth. Healthy Paws even reached out to us to check in our dog after his most recent surgery, which we really appreciated. We are forever grateful for Healthy Paws and cannot recommend them enough for your pet insurance needs. We did a lot of research up front on the best company to go with and based on that along with our actual experiences, I truly do believe they are the best in the business.
Insurer: Healthy Paws
By: Michael
Total scam
I'm a Canadian customer, and I deeply regret I've been wasting my money on this mediocre insurance. It's a scam. Basically, I've been paying for nothing. My cat got serious issues and we had to see a vet multiple times. They denied all claims, finding a way to exclude them from coverage. I'm going to report them to the Ombudsman inspection, it's an unethical way to do business Don't let them take advantage of you!
Insurer: PHI Direct
By: Tatyana
Very Happy with MetLife Insurance
I'm fortunate that I haven't needed to use my policy for anything serious, but they have come through with the few claims I've turned in. I would recommend them to anyone & have to some of my friends who were thinking about getting pet insurance.
Life Saver
Recently our beautiful Stella was hospitalized for possible toxic poisoning. Fortunately she survived this awful experience. I can't say enough about Healthy Paws and their stepping up to the plate and honoring our policy. It was quite a financial shock to say the least. They did everything they said they would do and did it in a timely manner. They are top notch. They even emailed me to check on our little girl. Thank you Healthy Paws !
Insurer: Healthy Paws
By: Shelly
Pet Insurance Review
I have been thrilled with MetLife Insurance. The vet that suggested you, made an excellent choice, so I immediately signed up. the way the clams are processed and executed is top-of-the-line. My pup Luna, has been the receiver of excellent care from our vet, and Met Life will be the only insurance I will ever have if I ever have another pet. Both institutions are doing a magnificent job.
Worst Experience I have ever had.
This company is really good at taking your money but is horrible at customer service and paying the claims. They try every trick in the book to stall payment, they lie about what records they have and have not received and they conveniently loose the documents sent to them, repeatedly. I am not sure who runs the customer service department but I assure you they have no clue what it means to provide service.