Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Pumpkin paid both my claims
Thanks pumpkin. They have paid 90% of my claims after my 500.00 deductible. No issues whatsover. They paid me back a little over 1100.00. I have the unlimited plan with 90% payout. My cat had watery diahrea that wouldnt go away for over 2 weeks and then a few months later some urinary issues, pain and not feeling well. Pumpkin paid 90% for xrays, ultrasound, bloodwork, antibiotics, pain shot, and 3 visits. I am very satisfied. I just hope my rates don't skyrocket. All i had to do was upload vet invoices and give a brief description of what was going on. First claim was approved in 3-4 days, 2nd claim took a week probably due to backlog over Thanksgiving. My boy is 9 and i pay about 80.00 a month
Insurer: Pumpkin
By: Adam
Good pet insurance company
Good communications, quick turn around for reimbursement.
Insurer: MetLife
By: sg
Easy Reimbursement was swift
Easy Reimbursement was swift
Insurer: Pets Best
By: Susan
Excellent pet insurance - 5 Stars
Excellent insurance for my cats and rapid turn around for reimbursement!! I’ve had other pet insurances for other animals in the past and Pumpkin by far is the best!!
Insurer: Pumpkin
By: Suzanne Cissna
Twice I had to call because they messed…
Twice I had to call because they messed up my claim. I have the best coverage at 90% covered and twice I had to fight they claim.
Insurer: MetLife
By: Lorraine Deehan
Where are my reimbursements?
I have four claims in beginning on November 5 and still have not received any reimbursement of my Veterinary bills. Today is December 13. Your premiums are low, but your service is terrible. Four weeks I was told that the app and website were not accepting claims. Why would it take so long to fix this website issue? I paid thousands of dollars in vet bills and I need that money now. After all it is the holidays.
Insurer: Pets Best
By: Dee
Love metlife
I have always had a great experience with MetLife pets! They respond to claims so fast. I put the claim in on a Saturday and got a reimbursement on Tuesday.
Insurer: MetLife
By: Alex
We got the insurance for our new puppy
We got the insurance for our new puppy. After his first vet visit I was able to quickly upload his receipt for his vaccines and first visit. I was reimbursed the next day or so via zelle. I wish that everything was as easy as filing our first claim.
Insurer: MetLife
By: SpookyRN
They are a scam
This company is a scam. They have repeatedly delayed and refused to pay the only claim we have ever submitted. Despite my providing all medical records my dog has ever received—multiple times—they continue to send emails claiming additional records are needed. I have told them, in writing, that those records do not exist, because my dog is usually very healthy and doesn’t visit the vet a lot. But they keep asking for more records and stalling. I have had to call them repeatedly, yet the issue remains unresolved and no payment has been made. Based on this experience, I believe this company is engaging in unlawful bad-faith claims handling.
Insurer: Embrace
By: Clint Lorance
Review
The vet would not give an itemized receipt for a service as they state it was a package. I feel that insurance should have reimbursed for part of the bill for the other medical expenses on the receipt.