Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
59,211 total
Other Categories
JUST CAN NOT SEE ANYONE GIVING THIS HORROR COMPANY A GOOD REVIEW
my claims take up to 10 weeks....need 8 phone calls......7 emails..... i re mail the invoices over and over.... and still do not get paid in any reasonable time.... if they find any problem you will need esp to figure it out.....no one knows anything.... my last claim took three months as they never told me they were missing a bit of info on the invoice the claim before that....they lost the original invoice 3x so i use an email with receipt and still they need 15 days to just read it... i can not leave as my dog has a pre condition.....i am stuck in this hell for the next 15 years... warn everyone.... choose another company.....
Insurer: MetLife
By: john
I would Not recommend this insurance
Pets best insurance should be called Pets Worst. Takes month to review your claims and reject with no valid reason. Appeal takes another 2 months. Please save your time and money and don’t sign for this insurance!
Insurer: Pets Best
By: Heleh
Will not pay claims
I got everything they asked for from the vet and several times I sent it to them it was never enough
Insurer: Healthy Paws
By: George
Latest 1 comments
George - As per the policy we do require medical records for all enrolled pets in order to process claims, including a copy of the required enrollment examination. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing. The records you provided were line item records. These do not note any detailed information about the visits and cannot be used for processing. If we receive the needed documentation, we can process your claim.
DO NOT PURCHASE PET INSURANCE WITH THIS PETTY COMPANY
hey take long to approve claims, nickel and dime you, there's now a deductible PLUS a co-pay for every claim. Guess what, their appeals process sucks as well, I provided enough back up, context, and a heartfelt letter explaining why I put a vet visit on a payment plan with zero % interest offered by @vca and how it's not any difference if I had put the cost of the visit on a credit card while I submitted the claim. STAY AWAY, Run away.
Insurer: Pets Best
By: Lupita
Best Pet Insurance
I have had dogs all my life and have gotten insurance for them. By far, this is the best insurance to date. Starting a claim is super easy and my reimbursement goes right into her account. Yes, she has her own account so I can track how expensive she is :) Also, if you need to speak with a person, they are always very courteous and knowledgeable. I am not sure how anyone can give this company only a rating of 2. Some people just expect entirely too much from everything in life. Met Life will give you good value for your money and protection for your pet. Their rates of reimbursement are also much more comprehensive than other companies I have dealt with. I recommend them to all my friends with fur babies.
Great Experience
I’ve submitted 3 claims in the past year and it easy to submit them online and I received my payment pretty quick. Customer service has been great as well.
Great Insurance...
My pup had to have eye surgery to remove his eye. I called to see if they cover this procedure and hey told me that it would be covered and that put my mind at ease. The people at Met Life were quick to respond and very courteous. The claim was reimbursed quickly. Would recommend this company for all your fur-babies. Thank you, Met Life for taking care of Andy.
Insurer: MetLife
By: Sherry
Great Claims Process
So happy with our coverage and the easy claims process is great! The Puppy coverage is invaluable.
Insurer: Lemonade
By: Leta
Treated with care and concern
Very impressed at the courteous and speedy way with which my claim was handled. From my first contact to the final approval email, I was treated with care and concern for Bella.
Amazing!
Lemonade is amazing- submitting a claim is so easy and they walk you through each step. The final result of the claims are fast and thoroughly explained, and when a claim is approved, they deposit the money right into your bank account in a couple days! Any questions I’ve had were answered quickly and thoroughly and I love knowing my pups health is covered by them.