Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,674 total
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Incredibly efficient claim review time
Incredibly efficient claim review time. Submitted my extensive claim Monday 12/22 and received the reimbursement by 12/26/25 EVEN WITH THE HOLIDAYS! I've been with metlife for 2 years now and I don't have a single complaint.
Insurer: MetLife
By: Francheska
Excellent Mobile App!
MetLife pet insurance is very easy to use and effective! After I take my dog to the vet, I take a photo of the receipt from the vet and upload it to the mobile app. Once it is reviewed by one of the associates I get my claim payment in a few days. It is as easy as that! A very straight forward process, cannot recommend them enough!
Insurer: MetLife
By: Allen
should cover physical exam
should cover physical exam
Insurer: Nationwide
By: customer
Quick once you get all records to them.
Quick once you get all records to them.
Insurer: MetLife
By: customer
Easy and straight forward process!
Very easy to start a claim and upload any needed documents. Quick turnaround.
Insurer: MetLife
By: G. Niles
The ease and efficiency of making claims
The ease and efficiency of making claims. The speed in which they are handled and the checks received.
Insurer: MetLife
By: Tina
Use the app
The app made it easy to file a claim and payment options made a quick refund. Customer service was quick in responding to the question I had.
Insurer: MetLife
By: Gail B
Exceptional Experience
I almost never leave reviews, so candidly it's more than a little surprising that I would be taking the time to add a review for - of all things - an insurance company. After all, by their very nature, it's usually not a positive situation that results in interacting with insurance companies... but these guys deserve a top star rating. I've had their insurance for my 15 year old Siberian Husky for a few years now, and (thankfully) only during this last year have I really needed to make use of it, but I was *delighted* to find that when it did become time to really lean on the insurance company for help with some rather major vet bills (Glaucoma related eye surgery and care being the big one), Pumpkin did *exactly* what they promised. They reimbursed/covered expenses that would have really strained my bank account almost immediately and without hassle once I hit my deductible. There were no wild hoops to jump through, no endless form submission and resubmissions... in fact their online claim submission is incredibly easy to work with to the point that submitting a claim takes literally 60 seconds or less after initial setup. I don't know how much longer I'll have with Phoenix, but I can say with certainty that having Pumpkin Insurance for him has guaranteed that I'll get every possible minute of *quality* life with him thanks to being able to make decisions based purely on giving him the care he needs. Top notch company, and I'd recommend them in a heartbeat to anyone with a pet.
Insurer: Pumpkin
By: Jonathan
I wish the covered more
I wish the covered more, sometimes slow at getting a claim taken care and slightly expensive with costs increasing each year but better than nothing.
Insurer: MetLife
By: Sydney Renne
Worth every penny!
I have two policy and it's worth every penny. I'm very happy with the overall experience with MetLife pet insurance from depositing the claim documents to talking with support when I have questions I feel very much that we are taking care of and handled in the most appropriate manner
Insurer: MetLife
By: customer