Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Claims Process
Online claims are processed quickly and decisions explained in detail. Great communication from first submission to final decision. "
Excellent Pet insurance helps us provide excellent care for our pets
Could not be happier and recommend this pet insurance company. We have 3 kitties on the plan. So far, filing a claim and reimbursement process has been smooth sailing and communication / customer service is seamless. If you want peace of mind in ensuring your pet's needs are met, I would certainly keep Met life in mind and highly consider them as your pet insurance provider. Thank you Met life!
Insurer: MetLife
Veterinarian: Brook-Falls Veterinary Hospital & Exotic Care Inc.
By: Joseph and Nicole
The Easiest Claim and Reimbursement Process
Having pet insurance is a life saver, but having pet insurance that makes it easy to file claims and are prompt to reimburse makes PetsBest stand out from other insurance companies. I never have to worry about taking my dogs in for care because I know insurance will help cover those unexpected, or annual exams. They were great through my dog's CCL surgery, UTI's, and other illnesses and injury.
Best decision I've ever made
Top notch, I don't have experience with any other pet insurance companies, but Pet's Best is great. Relatively quick reimbursement and explanations.
Claims Experience
I filed my claims in May 28, 2025 and received my first payment 6/23/2025. I understand the company had to get in touch with the vet about the claim, therefore; I understand the length of time. It was easy to file the claim. The website was easy to use. Thank you Pet Best for contacting me to inform me about the wait time on my claim and for informing me about the payment. Thank you also for the explanation of the bill. "
Good, bad, and future for our fur babies
"We've had Pest Best insurance on our fur babies for several years on several different beloved dogs/babies to help with the cost of routine care and wellness expenses in hopes we never had to use it for something more serious. Unfortunately, our beloved Maltese Ellie developed inoperable mast cell cancer and the tumor could not be removed. With the contribution of benefits paid by Pet Best we were able to provide various forms of treatment to keep her alive and comfortable long past the life expectancy predicted and otherwise unaffordable. Every moment with her was a treasured gift until she peacefully passed over. Likewise, when our Pomeranian Honey began having seizures we were able to afford the best of medical care for her. Both are awaiting us now on the rainbow bridge and we continue to purchase coverage for the two babies that were sent into our lives by divine orchestration and the spirit helpers of Ellie and Honey. We know our current babies, TinkerBelle, a blonde Pomeranian, and Buddy, a black and white shizpoo, are in good hands for any medical need thanks to Pet Best! May they have many healthy years with us!"
Peace of Mind and Reliable Coverage
Pets Best Insurance has truly given me peace of mind when it comes to my dog’s health. Having pet insurance takes the stress out of unexpected vet visits, and I’ve been really happy with how smoothly the claims process works. Every claim I’ve submitted has been covered as expected, with clear explanations and no surprises. Reimbursements come at a reasonable pace—usually within a couple weeks—and it’s easy to track everything through their online portal. Knowing I can get my dog the care he needs without worrying about the cost has made a world of difference. I absolutely recommend Pets Best to any pet owner looking for dependable insurance and a little more peace of mind.
Why I love MetLife
Claims are extremely easy to submit. Your claim is reviewed in a timely manner and reimbursed directly to your bank account. Any questions I have had have been answered completely and to my satisfaction. Support personnel are knowledgeable, friendly, and patient. My only complaint is MetLife doesn’t offer horse insurance! MetLife has made my life and Finian’s so much easier. They offer a wide variety of plans at an affordable rate.
Insurer: MetLife
By: Terri
Great Insurance and Customer Service
So impressed with Fetch Insurance, The coverage was great, premiums were good, claims processing was quick and customer service was tops. Would recommend to anyone, especially to first time pet owners like we were. Unfortunately, our sweet puppy had a major heart defect which ended his life at 7 months and the costs for his care were quite high. The coverage and customer service during this difficult time were tremendous.
Insurer: Fetch Canada
By: Valerie
Hartville Really Helped!
We have multiple cats and each have coverage through Hartville. When our sweet Millie had an emergency vet visit due to complications with her FeLV diagnosis, Hartville swiftly processed the claim and provided the reimbursement we needed. I’ve had other pet insurance before and Hartville is the only company to truly care and cover what is needed. Thank you Hartville!