Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Coverage vs Price
I changed insurnce companies from Hartville to Spot thinking I was going to save money. I'm not due to the coverage that isn't there. I am thinking seriouly of going back to Hartville due to just a few more dollars I can get better coverage.
Pets Best is Incredible Insurance
Our wonderful 6 year old dog was diagnosed with diabetes in May 2025. He went into diabetic ketoacidosis and had pancreatitis which put him in ICU for a week. We love him so much and felt he deserved a chance. We appreciate the amazing coverage he has through Pets Best. Filing claims has been easy and we are grateful for the care he is receiving and can afford thanks to Pets Best. Hunter's Vets at Desert Hills have been wonderful! They are so supportive and really want the best care for him.
Not happy with Wellness Plan
I am not happy with the coverage of the Wellness plan. I have had Pets Best Insurance for the fifth year now. The insurance cost have been going up every year which I understand but the wellness plan's benefit coverage had stayed same at $305 since 2021. Due to inflation, the costs of annual check, flea/tick prevention, vaccines, blood exam, etc. have all gone up. I called customer service a few times asking for corporate to review this but had not seen any wellness benefit coverage improvement. Please review and adjust the coverage. Thank you.
Reliable and Compassionate Pet Insurance
We’re so thankful for the support Pets Best gave us during our dog Coco’s medical journey. It was a tough time, but their team was always quick, kind, and easy to work with when it came to processing our claims. The whole process, from reviewing claims to getting reimbursed, was smooth and gave us peace of mind when we needed it most.
Insurer: Pets Best
By: Grace
IT WORKS!
Pup was seized in the middle of the night with excruciating pain. I rushed her to emergency vet and they evaluated, x-rayed and medicated by little fuzzy companion. The x-rays weren't cheap but when I submitted the claim, Pets Best paid it in record time. It's good to know that you get what you paid for with this pet insurance company.
Healthy Paws is THE best insurance company. Period.
I can not sing the praises of Healthy Paws enough. I have been with them for 7 years and am amazed daily by what a great company they are (considering the reputation most insurance companies have.) They review claims quickly, fairly and reimburse you for benefits in a matter of days straight to your bank account. The scope of what they cover is impressive and the yearly increase in their premiums has always been fair and reasonable. I left them briefly a few years back based on big promises made by a competing insurance company. It was a terrible experience. Their competitor took forever to review our claim and in the end came back and covered almost nothing. I came back to Healthy Paws and will never use a different company again. Most recently my dog had to have surgery. Not only did Healthy Paws cover the majority of the cost, they even emailed me to check in on my dog’s recovery a few weeks later. Thank you Healthy Paws for putting my faith back into insurance companies.
Insurer: Healthy Paws
By: Nicky
Fast and efficient refund!
"My kitty had a seizure at the vet's office and they sent me to an emergency hospital since they had given her a med for the seizure and she needed monitoring (and they were closing early) they asked me if I wanted to do imaging to get to the bottom of it and I said yes and they reffered me to a neurologist and they did all sorts of testing and imaging and I maxed out my credit card to pay for it but I had trust on petsbest because you guys always come thru and cover whatever it is. My refund/rebate was processed quickly and I was able to pay it back before the due date of my credit card. So I'm thankful to you guys a lot!! I'm gonna be a customer forever! "
Confidence When You Need It
As usual, you never see it coming. Suddenly my dog became lethargic, stopped playing, stood in front of his food bowl for a minute before half-heartedly eating. I sometimes ponder the importance of the monthly premium for pet insurance, at least when things are going well. But suddenly they aren't, and I'm happy to not have to worry about making choices due to finances at least. Turns out Lincoln had spiked a fever, and after bloodwork and an x-ray, it was still a mystery. My vet's best guess was to treat with antibiotics, which she said in a small amount of mystery cases such as this, helped resolve the problem. A good guess, and Lincoln recovered well within just a few days. Within a couple weeks after filing my claim, Pets Best reimbursed me, and sent me my EOB, all which were completely easy to understand. In my experience, this has been consistent behavior for this company over Lincoln's entire lifetime since puppyhood. He is now 8, and it's a no brainer for me anymore.
Pets Best is perfectly named
I have had Pets Best for my two dogs for about five years now and this might be the single best insurance company I've ever worked with. They've processed and paid claims with complete ease and great communication.. My 12 year old dog was recently diagnosed with cancer and they have covered all aspects of his care without any kind of resistance. I wish human health insurance was this good! Their service is, without a doubt, worth every penny I pay for premiums.
Insurer: Pets Best
By: Amy
Pleasantly surprised
Next, share your review on PetInsuranceReview.com! To make it easier, here's what you shared with us on your claims story: "This is the first time I've used Pet's Best" pet insurance for my dog. I was surprised that they were satisfied with the documentation that I turned in, I have had pet coverage for twenty plus years and I was amazed at how seamless the process was. No calling or emailing me for additional information.It MAY be a tad bit more expensive but I think it's worth it for the peace of mind knowing that I don't have to jump through hoops to get reimbursed. If things continue to go the way the past claim went I will be 100% satisfied."