Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I turned in four invoices for my dog…
I turned in four invoices for my dog who’s going through a few things, and I received repayment within two days of the four invoices.
Insurer: Pumpkin
By: Elissa
My experience has been great
My experience has been great. They are very prompt to wire the money right into my checking account. Thank you highly recommend this company for protecting your pups. I have two German shepherds that are covered with Spot Pet. Lori Mckay
Insurer: Spot
By: Lori McKay
New Math invented by Healthy Paws
Yes, honest and helpful.... really ? I have purchased insurance from Healthy Paws when my dog was 5.5 years old ( in 2017): I chose 70% company-30% me, and 500$ deductible. I have paid for 7-8 years, never used it. They don't pay regular visits. I took my baby to ER back in January 2025. After a short visit of few hours the final bill was $1000. My deductible was $500, so then they should have paid 70% according with my plan. They said they don't pay the visit ( $250), so I was left with 250$ bill hoping to get 70% which means $175.00... well Healthy Paws invented a new Math and sent me a check of $46. Please be aware they do not cover the percentage they said !!!! For Healthy Paws: I am not interested in your excuses and explanations !! Math is Math: you should post your percentage rule on your site so people are aware of this scam ! I have stopped paying the insurance. My baby is 13.5, still doing good. I have meant to write a review for very long time. I also want to bring to attention the increasing of cost is astronomical !!!! I have read reviews that say the increase was above like 1000 %. They want you to pay , but they always find excuses not to cover !!!!
Insurer: Healthy Paws
By: Ramona
Frustrating and disappointing process
I really wanted to feel good about having Embrace as protection for my pets, but the experience has been frustrating. The claims process is slow and feels like it takes way too much effort on my end. Communication isn’t always clear, and I’ve had to follow up more than I should just to get simple answers. While the coverage itself is okay, the amount of stress and time it takes to actually use it makes me question whether it’s worth it. Pet insurance is supposed to give peace of mind, but instead it’s been another source of stress.
Insurer: Embrace
By: Keoni
Val was so patient and kind and…
Val was so patient and kind and organized all my submitted papers. She was a delight to speak with. I have had trouble in the past getting my claims paid so this was great.
Insurer: Fetch
By: Sherrie Sykes
Easy Claim Process
It was easy to submit a claim online. We appreciated the updates we received as the claim was being processed.
Insurer: Spot
By: Danielle Groff
Good ethical company
Once they started processing my pets claims they were really fast The only thing I don't like is that I'm unable to change certain policy parameters like increasing the amount covered or up to 90% so less of a deductible because my pets are too old
Insurer: Spot
By: bstam
I love Spot Pet Insurance
I love Spot Pet Insurance. I wish my health insurance was this easy to deal with. I recommend Spot to all my pet owner friends. Its easy to submit a claim and the refund process is quick. I sent my claim in on a Monday and received my refund deposited into my acct by Wednesday.
Insurer: Spot
By: Pnut Riley
Embrace was very responsive
Embrace was very responsive. As soon as my vet sent the necessary paperwork, Embrace immediately settled my claim as advertised. I’m very happy to have this insurance to care for my pet and keep expenses down. Thanks USAA for partnering with Embrace.
Insurer: Embrace
By: Angel
Metlife is the WORST!!! NEGATIVE STARS!!!!
I would give negative stars if I could. The absolute WORST!!!! DONT WASTE YOUR MONEY!! My mother purchased a policy for puppies. Within less than 60 days afterwards, my mother passed away at the end of March. It took until June to finally gain access and for MetLife to grant me the authority to her account to get the policy transferred to my name so that I could submit claims for services provided for the puppies. The process of submitting claims is not easy. You will need to be sure that your veterinarian gives thorough soap notes as well as an itemized invoice in order to file claims. So if your veterinarian is difficult to work with in this process it will indeed it affect your ability to get reimbursed for the claims. Metlife was far from easy to work with took forever to get me on the policy and then ended up denying the claims because it had gone over the time to submit claims. How convenient for them? When the policy itself states that I should have had the authority to act on my mother's behalf. The claims were still denied regardless of my situation. I would NEVER recommend MetLife Pet insurance. My mother was elderly. Even if she didn't pass away and tried to do this on her own it would have been very difficult and confusing for her to accomplish. She would have most likely just thrown her hands in the air and given up. When you log into your account there's very limited information. There's zero history regarding payment history, communication history, message history, etc. It's very basic. It makes communication with them complicated and confusing. 👎🏼👎🏼
Insurer: MetLife
By: Erika