Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

62,907 total


December 23, 2025

Many Claims at One Time

Our cocker spaniel recently had several eye and ear issue appointments and large vet bills. I am so glad that we have PetsBest! They processed multiple claims in a reasonable amount of time. We have insured several dog with them and they are great!

Insurer: Pets Best

Veterinarian: Greatwood Veterinary Hospital, Inc.

By: Melissa

Useful
December 23, 2025

PetsBest - A most exceptional insurance company!

My dog developed heart failure, and we tried everything we could to keep her comfortable, but sadly she passed away. After her passing, I submitted 8 claims to Pets Best for the many vet visits we had during that time. Every single claim was processed and paid very quickly. What stood out though, was the compassion they showed afterward. Without me having to call or request anything, Pets Best sent us a heartfelt letter expressing their condolences. They automatically canceled Pelusa's policy as of the date she passed and issued a prorated refund. It was an incredibly kind and thoughtful, and honestly impressive for an insurance company.

Insurer: Pets Best

Veterinarian: Via Verde Animal Hospital

By: William

Useful
Verified December 23, 2025

It’s not clear how to get reimbursed…

It’s not clear how to get reimbursed for an approved claim. I see on the website it says that I will be sent something asking how I want to be reimbursed but I have not received that.

Insurer: MetLife

By: customer

December 23, 2025

Don't do it.

I've paid $500 for this policy and only got half of it back. In the beginning no deductions were mentioned. Now suddenly I have deductions to be met. If I hadn't bought this insurance policy I would had saved $250.

Insurer: Pets Best

By: Ana

Useful
December 23, 2025

Terrible Pet Insurance

All claims have been denied with no logical explanation.

Insurer: Pets Best

Veterinarian: Wrentham Animal Hospital

By: Joe

Useful
December 23, 2025

Coverage Has Been a Blessing

My decision to cover my two cats (brother and sister) with Pets Best Insurance has been a true blessing. They have both had their share of health issues and this insurance has been amazing. It has helped keep me sane especially during the male cat's range of health problems.

Insurer: Pets Best

Veterinarian: Catisfaction Cat Clinic

By: Michael

Useful
December 23, 2025

Excellent service from Pets Best

My dog had a terrible cough. Took her to the vet twice in 2 days. X-rays, shots, medications. Right before Christmas. Ouch. I submitted my $800+ claims and was reimbursed in less than a week. Pets Best paid for most everything. Excellent service

Insurer: Pets Best

By: Susan

Useful
Verified December 23, 2025

Healthy Paes is great insurance

Healthy Paes is great insurance. The are responsive and very fast in processing claims.They give a very good value for the price.

Insurer: Healthy Paws

By: bruce crouch

Verified December 23, 2025

Fast and smooth claim transaction.

Fast and smooth claim transaction.

Insurer: Fetch

By: Danna Wallace

December 23, 2025

Need more coverage

Wish there were more levels of coverage for wellness claims. Will only cover less than about half of flee and tick meds. Then no other wellness claims for remainder of the year.

Insurer: Pets Best

By: Richard

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