Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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French Bulldog parent, Happy Customer
We purchased our policy for our French Bulldog when he was 6 weeks- or so- of age and we had it until he passed away. The terms of our policy were easy to understand. When I called for clarification about a claim- the customer service representative was helpful and knowledgeable. 9 times out our 10- the app was easy to use to submit claims and check on their status. The text alerts were very helpful and welcomed. Email communication of the claim processing was also helpful. We appreciated the email from PetsBest when our little guy passed away unexpectedly. I have found Pets Best so easy to work with and so reasonable- that I recommended them to a new French Bulldog parent that I met in the pet store. She was not aware of the need for pet insurance when becoming a French Bulldog parent. Our experience has been so good- that I also recommended Pets Best to a coworker who was wanting to purchase insurance- as a gift- to her daughter for her new mixed breed puppy. Thank you, Pets Best for being so easy to work with for the past 4.5 years- it was a nice, unexpected, surprise.
Insurer: Pets Best
By: Holly R
Great claim service!
Great claim service!
Insurer: Prudent Pet
By: tom horton
Website technical difficulties
When submitting a claim the website is always very difficult to use and trying to select a provider or date takes multiple attempts, extremely frustrating.
Insurer: Embrace
By: Alicia Crowder
The claims process was straight forward…
The claims process was straight forward and although I wish I didn’t have to use it I was glad I had insurance. I should have gone with a company that had a higher max pay out since my bills were twice what I was eligible for, but I knew what I was purchasing. They did everything right
Insurer: Spot
By: DGeorge
We had a n emergency vet trip for our…
We had a n emergency vet trip for our dog. The claim was easy to file and fast approval.
Insurer: Spot
By: Kimberly Cole
Easy to file claims
Easy to file claims. They’ll contact the vet for further information. Payment is processed quickly!
Insurer: Spot
By: Mary H
There was very little that I had to do…
There was very little that I had to do in order to receive my covered payment. We appreciate your efforts to resolve our claims in such a timely manner. Very happy with Fetch. And Bella thanks you also.
Insurer: Fetch
By: John
We have had Spot for over three years…
We have had Spot for over three years in our four pets. Never had to submit a claim over our deductible until my wife shut the door on the cats tail and cut off a piece of her tail. Had to take her to the vet hospital where they amputated part of the tail. I submitted the claim to Spot as it was over $1000. Spot honored the claim quickly and sent the check for the 70 percent less the deductible. It was easy to submit the claim. We are very pleased with Spot Insurance. A+.
Insurer: Spot
By: Thomas Polsfoot
My claims have been handled quickly and…
My claims have been handled quickly and fairly.
Insurer: Spot
By: Nola Wood
Most Generally A Positive Experience
Normally very fast and efficient in getting claims processed, but seems to always require one or more attempts to provide all the necessary paperwork. Would also be preferable to have a call center in the US that you can reach for questions, rather than the outsourcing Spot does for claims related questions.
Insurer: Spot
By: Elaine S.