Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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A must for responsible pet owners
Pet insurance is a must, and MetLife has been such a great one for me and my pup. Customer service and claims department are always quick and professional. The flexibility to choose your plan terms is incredibly useful and you know you are getting what you pay for.
Insurer: MetLife
By: Chae C.
Great experience!
Great experience! Quick payments via Zelle - couldn't ask for better. The CSR was very clear but I can't say the same for the documentation ;-)
Insurer: MetLife
By: Roger Bencivenga
Easiest company to submit claims to and…
Easiest company to submit claims to and they are very prompt in their response.
Insurer: Embrace
By: Julie Climer
I do not recommend them anymore
I wish I could say they were great! it takes long to get their results and they have no idea about animals they care for. They rejected my claim on my puppy saying that diherriea was a pre-condition (from 2 months prior!!!). What puppy survives 2 months of lose stools and they should know better that for puppies it is very common to have bowel issues as they get to anything. Poor judgement.
Insurer: Embrace
By: Esra Urkmez
Efficient Claims Processing
Very simple, efficient, and timely claims processing.
Insurer: MetLife
By: Brenda Portzen
My concerns:
My concerns: —quite expensive —why is back history submitted every time I submit a new claim? Are past files not saved? Pros —turn around time for claims is great! —having the option to submit claim by email versus SPOT website is great!
Insurer: Spot
By: Deborah Hyatt
Service
Initially Metlife used to take a longer time to reimburse but have improved over the months that I have been dealing with Metlife.
Insurer: MetLife
By: Natasha
Best thing for your pet
The app works really well. I see the vet and pay them. I get both the invoice and SOAP notes emailed to me. I submit my claim and within a few days my reimbursement is in my account. Responsive by phone and quick turnaround of my claims.
Insurer: MetLife
By: P. L.
Claims took forever to resolve
Claims took forever to resolve. Their pre-existing conditions make insurance worthless. Will be canceling.
Insurer: Embrace
By: Paul