Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Disappointed with our intake call
Disappointed with our intake call. We were not aware coverage would NOT back date to initial call date - and the initial wellness visit would not be covered that you all required to cover our pet. Now our pet has preexisting and has NEVER had any issues in the past. I would have waited to cancel prior coverage had I known. Supper disappointed, was considering offering as a benefit to our 2,800 employees but after this, decided not to. As the Director of Total Rewards of a large employer, it's experiences such as these that count as first impressions. Kari Alls
Insurer: MetLife
By: customer
This company is a complete scam
This company is a complete scam. I submitted 3 claims that clearly show the itemized costs that I paid at the vet. They said that my claims didn’t show an itemized receipt so they denied my claim 3 times !!! The items are clearly stated so this is when I knew this business was a huge scam! Do not trust them! I will be telling everyone to avoid this insurance company at all costs !
Insurer: Figo
By: Michelle
We have 2 dogs and 2 cats insured since…
We have 2 dogs and 2 cats insured since 1/2025. In March of 2026 the system keeps asking us to provide medical records prior to our ownership! When we signed up in1/2025 we where asked to take them in for exam and we did and sent in all required examinations papers. Several claims went through without problems, until this strange request. We called in and the request are still coming.Please fix this
Insurer: Embrace
By: Dieter Wehner
Healthy Paws Claims Are Quick and Easy
Healthy Paws has been a reliable and trustworthy insurance company for our cats. Their claims process is quick and easy, and they provide detailed breakdowns of the reimbursement amount.
Insurer: Healthy Paws
By: Kurt Belken
Quick service with our claim.thank you…
Quick service with our claim.thank you stan and rosie
Insurer: MetLife
By: stan
Claim Dispute
The amount I received for my claim was half of the estimate. No one on the phone has ever been able to answer my questions about this or other matters. The appeal form does not mention the issue. My vet — who recommended you and owns the practice — has to handle the issue per your appeal form. I doubt he will continue to recommend you to his clients.
Insurer: Trupanion
By: Guest
Customer service & claims processing is…
Customer service & claims processing is fast & efficient.
Insurer: Trupanion
By: Annette
6 year customer
I've had this insurance for almost 6 years now. For the first 5 years I thought it might be a bit expensive for my needs, but I was still satisfied overall. However, over the last year, when my pup succumbed to bad allergies, I am especially pleased with this insurance. This company has very quickly reimbursed me, no questions asked, with coverage amounts even higher than what I was expecting.
Insurer: AKC
By: Richard
Ease of getting quote
Ease of getting quote. Clear view of coverage.
Insurer: MetLife
By: Cheryl Cooper
How friendly everybody is how easy it…
How friendly everybody is how easy it is to put a claim in on your pet and the promptness that it’s paid
Insurer: MetLife
By: Mark