Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
58,987 total
Other Categories
It is fast and easy to do and fast…
It is fast and easy to do and a fast refund!
Insurer: MetLife
By: Fay W
Customer Service Grossly Misrepresents their Policies
My pet insurance policy was misrepresented to me prior to purchase, but Embrace is telling me that they don't uphold anything said by their customer service reps. I attempted to clarify a policy detail with customer service prior to purchasing the policy and they assured me that only pre-existing conditions were not covered by the policy. The reality is that any condition which the insurance company deems related to a pre-existing condition is additionally not covered by the policy. In my case, one of my cats has Entropion, which is considered a pre-existing condition since she has had it since birth. I paid for the surgery to correct it, but now Embrace informed me that any eye conditions (for example, conjunctivitis) will not be covered at all by the policy unless the vet can clearly attribute the cause to an injury or other illness. If they cannot, they will just assume the eye condition is related to the pre-existing condition (Entropion). This is a gross misrepresentation of the policy given that I explicitly asked customer service questions to try and understand what was and was not covered, and this exclusion was not mentioned to me. EDIT: Embrace replied below to this review, but you'll notice that they totally avoided my concern. I am not disputing that Entropion is a pre-existing condition. I'm disputing the fact that Embrace does not consider it curable when in fact there is a surgery to correct it, and I am also disputing the fact that Embrace refuses to cover any future eye related issues unless they can be explicitly tied to an injury or other illness. They do not even have a public list of what they consider to be curable and non-curable conditions, and they won't disclose this to you because it's totally at their discretion.
Insurer: Embrace
By: Wil Hall
Submitting a claim was easy
Submitting a claim was easy. Hopefully, I will be reimbursed for my dog's care in an expedient manner.
Insurer: Embrace
By: BAR Kearns
MetLife pet insurance is a good choice
MetLife pet insurance has a lot to offer. They are quick to process my claim
Insurer: MetLife
By: Laura P
Keeping me informed throughout the claim process
Keeping me informed throughout the claim process. I really appreciate that MetLife acknowledges my claim submission, let's me know they are working on it, let's me know if they are still waiting for my veterinarian to provide the SOAP notes, then closes the loop with a communication that my claim was complete and my check will be direct deposited via Zelle. Super easy process, and user friendly mobile app!
Insurer: MetLife
By: Melanie S.
DO NOT RECCOMEND!!
UPDATE: Wow, did you see how fast I got a response to a negative review, but can't get a reply as a paying client re: any questions to my policies or claims??? And yes, we can change plans or premiums, but if you read the reviews of anyone who has tried it just gets even worse and MORE costly!! And your description the "Wellness Program" is totally bogus! You say "It reimburses for routine and preventative care". REIMBURSES???? How can it reimburse when it's our own money??? And then you take any remaining funds that are not used at the end of the year. Don't try to spin it any other way than misleading and stealing! ----------------------------------------- They're just a greedy corporate machine that cares more about profit than the health and well-being of our pets. And this is evidenced by how all they do is defend their shady policies in these comments. Not once have they admitted fault and helped a policy holder, instead they just spew their excuses and make no concessions! First they lure you in with low monthly premiums for the 1st year then raise them a ridiculous, and unfair amount every.single.year! And do not give the BS excuses for changing info on pet breeds, and certain states approving your insane increases because that is just a load of crap. When trying to get reimbursed for treatments or medications they constantly deny, deny, deny!! And DO NOT let them talk you into their "wellness" program!!! It benefits no one except them!! You pay into the wellness program with your OWN money, use it to pay for all of the many many things they don't cover, but at the end of the year if you have unused money in the wellness account, THEY KEEP IT!!!! This is a direct quote from their website "Any unused amount of the annual maximum will not roll over and is non-refundable." How is this "wellness" program a benefit to the policy holder? It's not! It's only a benefit to Embrace. I had to take a pet to the ER and the medication the ER doctor thought was the best medication to treat my pet happened to be an over-the-counter medication and not an Rx and Embrace refused to cover it! So now they know better than our vets what's best for our pets? Why should it matter if the RECOMMENDED medication is an FDA approved Rx or not? It's what THE VET recommended! Just wrong wrong wrong. And don't even get me started on how IMPOSSIBLE it is to contact anyone at Embrace!!! I tried for over a week via email, the claims portal, the online chat feature, etc and NO ONE would get back to me. But they have TONS OF TIME to comment on all the negative reviews they get here! Unbelievable. I DO NOT RECOMMEND EMBRACE!
Insurer: Embrace
By: kl
I just signed up for the 3rd dog!
I had this insurance for my two other dogs. Once I figured out the process for submitting claims, I was really glad that I had it. I just signed up for my new dog.
Insurer: MetLife
By: DG
Fast claim processing
Fast claim processing
Insurer: MetLife
By: HOLLY GREENE
I dislike the fact that I have to…
I dislike the fact that I have to appeal multiple times, because MetLife keeps saying that my dogś sedation or his bloodwork is routine, when itś part of the process before he gets his chemo done.
Insurer: MetLife
By: Christa
I really like trupanion because they…
I really like trupanion because they take care of my little dog scooter. He's got a lot of medical issues seizures diabetes heart condition COPD so therefore when it comes to him going to the vet I can always count you're paying you to be there for him and reimbursement is really quick. Want to thank you all for being there and I've been a customer with them for 11 and a half years and it's all been worth it. Looking forward to some more thank you highly recommend
Insurer: Trupanion
By: michael