Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
62,710 total
Other Categories
Overall Good Experience
Customer service was helpful, and I did receive a payout for my dogs surgery. 4 stars because it took a little longer than expected, and the communication for needing more documentation was a little unclear. Overall though, a good experience and happy to have insurance for my pups.
Insurer: MetLife
By: AR
Easy Claim Experience
I've had ASPCA Pet Insurance for multiple pets for over 7 years. Fortunately I only recently had to file a claim after one of my fur babies got seriously ill very suddenly, and ended up passing. Not only did they pay my claim quickly with very little questioning, but they offered condolences and cancelled his coverage without my having to ask. I appreciated the fact that they made the process as easy as possible during such a difficult time.
Insurer: ASPCA
By: Rhiannon R.
Pumpkin Pet Insurance is a great choice…
Pumpkin Pet Insurance is a great choice for my cat. It is easy to use, all claims have been approved quickly, and everyone I have spoken to the company everyone has been helpful and friendly.
Insurer: Pumpkin
By: Jolie
Good but could be better
I switched to Pets Best due to cost and more coverage. However, they take forever to process claims. I started in December 2025 and already had to call multiple times. The main customer service only gives scripted responses. I had to speak with supervisors just to get clear answers. Their website is clunky and not customer-friendly. I consistently get errors when trying to upload simple PDF files from my vet for my claims.
Insurer: Pets Best
By: A P
Excellent and speedy service
Pumpkin is great. Speedy completion of claims and excellent customer service.
Insurer: Pumpkin
By: Cheryl
Easy and straightforward
Submitting a claim is easy and straightforward. Their customer service is also easy to get a hold of and eager to help. I highly recommend Spot!
Insurer: Spot
By: Kathryn Elmaraghy
When you put in a claim
When you put in a claim, you seem to get your money back in a timely fashion
Insurer: ASPCA
By: Richard Hagerty Sr.
Great service
Quick, hassle-free processing with easy-to-understand explanations of benefits. I will continue to insure my dog with Pets Best.
Insurer: Pets Best
By: Denorah
Fast, Stress-Free Care When We Needed It Most
When my dog needed unexpected veterinary care, I was so thankful we had Pets Best. As a pet owner, nothing is more stressful than seeing your fur baby uncomfortable and worrying about how much treatment might cost. The claim process was incredibly simple and straightforward from start to finish. After our visit to the vet, I uploaded the invoice and documentation through the Pets Best portal. The submission process was easy to navigate, and I appreciated being able to track the status of the claim online. Communication was clear, and I received updates along the way so I never felt like I was wondering what was happening. The claim was processed in a timely manner, and reimbursement was deposited directly into my account. That peace of mind allowed me to focus on my dog’s recovery instead of financial stress. Having coverage through Pets Best truly made a difficult situation much easier, and I’m grateful for how smooth and efficient the entire experience was. I would absolutely recommend Pets Best to other pet parents who want to feel confident they can say “yes” to the care their pets need without hesitation.
Insurer: Pets Best
By: Shannon
Roxys injury
Pets Best accepted all my paperwork when Roxy got a bad infection. They paid my claim promptly.