Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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All my dogs have been insured by Healthy Paws since 2015
All my dogs have been insured by Healthy Paws since 2015. My senior dog is now 12, and my youngest is 1. I had another dog who sadly passed in 2024, but was insured by Healthy Paws for his entire 10 year life. I can't say enough good things about this insurance. They've covered 3 cancer surgeries for my senior dog, as well as her medications for chronic conditions like Cushing's. They cover her monthly Adequan, Librella, and Cytopoint shots. All claims are processed super fast, often in 24-48 hours! Just last week, they covered her ultrasounds and comprehensive bloodwork, part of her twice yearly cancer follow-ups. They covered chemotherapy and immunotherapy for my dog who had lymphoma. Excellent coverage & customer service!!
Insurer: Healthy Paws
By: Patricia Blair
Fast service
Reimbursement is always fast. I appreciate that most things are covered after deductible is met.
Insurer: MetLife
By: Leo's mom
I’m extremely disappointed with Pumpkin…
I’I’m extremely disappointed with Pumpkin Pet Insurance and would not recommend them to other pet owners. I brought my cat to the vet after he threw up one time. My vet performed blood work, monitored him, and cleared him — nothing serious or chronic was found. One time. My cat threw up several times and became dehydrated. We had to take him to emergency room after seeing his vet to get fluids. Despite this, Pumpkin denied the entire claim, stating that the issue was considered a pre-existing condition. This is extremely frustrating because my cat was evaluated by a licensed veterinarian and medically cleared with no ongoing condition, yet Pumpkin still refused coverage. If a single incident of vomiting can be twisted into a reason to deny legitimate care, then what are you really paying for? I get pet insurance for peace of mind, not to fight over basic emergency care when something unexpected happens. Instead of support during a stressful moment with my pet, I was left dealing with paperwork, excuses, and a denial. Save your money and look elsewhere — when it actually matters, they won’t be there for you
Insurer: Pumpkin
By: Christine Sodikoff
My dog was attacked by a feral cat
My dog was attacked by a feral cat. He had to have a drain bag for his wound. Cost us 600$, which is a lot for us. Pumpkin reimbursed us almost half. Thank you!
Insurer: Pumpkin
By: Beverly Abdullah
Easy to upload claims
Easy to upload claims. Good communications with updates on the progress
Insurer: MetLife
By: customer
Timely fashion in handling claim and…
Timely fashion in handling claim and reimbursements
Insurer: MetLife
By: Annette Brennan
Stellar Customer Service
Claims are processed quickly and they are very easy to understand. When I have had to add a pet to my coverage, customer service was very helpful. When I had to update an address, again they were wonderful and helped solve my problems quickly.
Insurer: MetLife
By: customer
MetLife easy process
Our claim was processed and fulfilled in a timely manner. The claims process was very easy, start to finish.
Insurer: MetLife
By: customer
Slow updates and they find ways to…
Slow updates and they find ways to avoid paying vet bills. Reimbursement takes too long.
Insurer: Spot
By: Noa Pennington
Dishonest customer service
Dishonest customer service. They canceled the coverage for one of my two dogs and then doubled the premium. They did this because he turned 7 years old. They lied that payment hadn't been made when the premium has always been set to auto withdrawal from my bank account and payment had been withdrawn for my six year old dog. Very sketchy and unethical.
Insurer: Nationwide
By: Tapper's Mo