Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
58,154 total
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Beth told me
Beth told me, "Your Claim money will go toward your Deductible."
Insurer: Prudent Pet
By: Karen Whitehead
Easy to use
Easy to use! Typically receive a nice refund from expenses and my dog's prescription dog food is covered.
Insurer: MetLife
By: customer
Avoid them like the plague
1. I was forced to purchase a new policy for my pet regardless the amount of times I explained to CS (phone, email and chats) that I never received any communication about cancellation of my policy. 2. Now I am basically throwing money to the air because you guys will find any reason to not cover conditions he was covered for under our original policy. 3. As a loyal customer since 2017 this left me with a very bad taste in my mouth and shows you guys only care about profits not people or their pets. 4. You may need to give coaching to the people responding on your site: zero empathy, understanding and very unprofessional.
Insurer: Nationwide
By: Luis Gonzalez
Mostly good experiences
I've had mostly good experiences. At one time claims we're taking a very long time to process and I had to keep calling on the same one to find out what was going on. I don't send many claims and never meet my pet's annual max. So when I do send them and there are issues it is frustrating. But as of lately the process has been ok.
Insurer: MetLife
By: Kim
Excellent service
It's easy to submit claims and the turn around is fast.
Insurer: MetLife
By: Annie Mondragon
MetLife Pet Insurance is very fair and…
MetLife Pet Insurance is very fair and easy to work with. Their claim process is clear & straightforward. My covered claims have been paid.
Insurer: MetLife
By: Ronald Sabo
Avoid — Claims Denied as “Pre-Existing” Every TimeI’m extremely disappointed with this…
I’m extremely disappointed with this pet insurance company. Despite paying premiums in good faith, every claim has been denied with the same blanket excuse: “pre-existing condition.” It feels like no matter what the issue is, they find a way to connect it to something vague in your pet’s past just to avoid paying. What’s the point of insurance if coverage disappears the moment you actually need it? The process is frustrating, time-consuming, and ultimately pointless. I strongly regret choosing this company and would not recommend it to any pet owner who expects real coverage instead of loopholes and denials. Save yourself the stress and look elsewhere.
Insurer: Spot
By: Michael S
Quick turnaround with claim
Quick turnaround with claim
Insurer: Pumpkin
By: Gretchen Kelly
it was easy mailed in a couple of…
it was easy mailed in a couple of claims and they were handled and sent payment quickly.
Insurer: MetLife
By: JoAnn Atili