Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I can't say enough about a great transaction!!!
I can't say enough about how great this transaction was!!! Within a short time, the claim was reviewed and closed with the proceeds going directly into my account via Zelle, which was a wonderful surprise!!! Notifications were sent to me and the website was updated keeping me aware of status and Explanation of Benefits!
Insurer: MetLife
By: Maureen Roman
Our claims are always processed…
Our claims are always processed quickly, and we are happy with the amount that is refunded.
Insurer: MetLife
By: Mary Anderson
I was in shock when I got my prognosis…
I was in shock when I got my prognosis for my 4-year-old dog. I left the veterinarians office and drove around in tears because I did not know how to process a young 4-year-old dog having severe hip dysplasia. She had hip dysplasia in both hips. Basically, her hips are being held together by muscle and tendons. She has very little support for her femur head to rest into the socket. I was so relieved when I phoned Fetch, I was expecting all kinds of difficulty and what I received was warm, kind, understanding, direction. My dog will not need to be put down because Fetch has my back. I am so grateful that I chose Fetch when I did, so many unexpected things can happen, and I am so glad that I purchased Fetch pet insurance when my dog was very young. Thank you Fetch
Insurer: Fetch Canada
By: Velda Abram
Very prompt in processing your claims!!
Very prompt in processing your claims!!
Insurer: Spot
By: Carol Hawkins
Financial Support when you need it
My overall experience has been positive. My claims have been paid timely. There was a period of a few months where PetsBest was updating software and it did seem the claims took about a month to process. When my claim has been denied I followed up with needed information (due to a newly adopted pet) and then claim was processed. I did a TPLO surgery on one of my dogs and was very please at the processing time and reimbursement. I have one pet on maintenance medication and have had no issues with claims being processed. I went 2 years having no need to process claims and then this last year we have had several needs and I have grateful to have this for my 3 dogs so I can make quality of life decision without having to heavily weigh in cost as I know after deductible I'll start to receive reimbursement. I recommend this company. My overall experience has been positive. My claims have been paid timely. There was a period of a few months where PetsBest was updating software and it did seem the claims took about a month to process. When my claim has been denied I followed up with needed information (due to a newly adopted pet) and then claim was processed. I did a TPLO surgery on one of my dogs and was very please at the processing time and reimbursement. I have one pet on maintenance medication and have had no issues with claims being processed. I went 2 years having no need to process claims and then this last year we have had several needs and I have grateful to have this for my 3 dogs so I can make quality of life decision without having to heavily weigh in cost as I know after deductible I'll start to receive reimbursement. I recommend this company.
Insurer: Pets Best
By: Robin Moreland
Claims process is easy and efficient
Claims process is easy and efficient. Processing is fast and fair.
Insurer: Spot
By: Yvonne Whittier
Painless & Simple
Unfortunately, we had to use our pet insurance, but Spot has made it painless and simple.
Insurer: Spot
By: customer
Everyone seemed to jump on board when…
Everyone seemed to jump on board when just recently finally used Fetch. My Yorkie was very sick the bills were piling up into the Thousands. Thank goodness I invested in Fetch. My rep Amy walked me through the process to get reimbursed and was so very helpful to me. I highly recommend Fetch to anyone out there that is considering insurance for their pet.
Insurer: Fetch
By: Marie T EISENHAUER
easy to navigate and clearly explains…
easy to navigate and clearly explains coverage
Insurer: MetLife
By: Nancy Christensen
Terrible follow-up and pure lack of customer respect
I have been a long time pet policy holder at Nationwide. Apparently they changed the structure of their policies and although I agreed to the new terms, the policy renewal payment was not processed. I never received any notification of the lapse and when I discovered this, I contacted Nationwide to follow-up. They treated my pet as a new policy holder and had no consideration for me even though my second pet had coverage. BTW - their coverage is awful
Insurer: Nationwide
By: Patricia Jacobs