Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
63,622 total
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Dog owner
I've been using first Pet First & then they were acquired by met Life. They take care of claims right away, they answer their phone when you call. I have been very satisfied
Insurer: MetLife
By: Ronnie
Easy to file claims. Fast reimbursement.
So easy to file claims. Fast reimbursement. Fantastic company
Insurer: Trupanion
By: Shari
Outstanding! Thank you for helping Abby
Trupanion, again, was fantastic! We got a last minute opportunity to take advantage of an appointment cancellation and with very little notice, Trupanion approved the claim! Amazing! Can't tell you how much we appreciate the service and commitment.
Insurer: Trupanion
By: Karen
The people I worked with are wonderful.
The people I worked with are wonderful. They did alot to help me get the claim processed right away. I am only wondering why it seems difficult to get everything processed, some of the vets have said that it is difficult to get payment from you. They say it is not streamlined enough. The last vet I went to said they wonât work with Trupanion again.
Insurer: Trupanion
By: Amber
Very easy to submit claims prompt response when claim is filed when claim is being reviewed and when claim done/processed.
Very easy to submit claims, prompt response when claim is filed, when claim is being reviewed and when claim done/processed. Easy to talk with representatives when you have questions, you always get an answer.
Insurer: Trupanion
By: Cindy
Great plan, every dog should have one!
Always quick and thorough
Insurer: Trupanion Canada
By: Fay
My Vet processes my claims so I only have to pay My deductible.
My Vet processes my claims so I only have to pay My deductible. So simple! Customer service are very pleasant and helpful. Been a customer for my 4th furbaby now and it's always been constant, reliable and very friendly.
Insurer: Trupanion Canada
By: Lynda
Great pet insurance
I had another pet insurance for the first month until I realized that nothing was covered for the wellness. I canceled it and got lemonade because of the wellness package. I saved some money already for the first pet visit to get a booster for my puppy. The claim was super easy and it was approved within minutes. I wished I got lemonade since day 1.
Insurer: Lemonade
By: Jen
Horrible Experience. Sneaky.
I never write reviews, ever. But, this calls for one. My dog has developed separation anxiety. He is one. Before talking to my vet, I contacted a Trupanion customer service representative to ask if the medication I am considering is covered and to look at my plan to ensure things are in place to go forward smoothly as this was my first time making a claim. I have had Trupanion since my dog was 8 weeks old to make sure nothing was pre-existing. I was told that everything was good and I just had to work my way up to the $700 deductible and then my medication would be covered 90%. This was a lie. I woke up today to an email explaining that my dog would not be covered as apparently I needed to purchase a specific rider policy for separation anxiety 30 days into starting my Trupanion account for my dog. I was NOT told this. I am now on a medication that is $127 a month for my dog (AFTER BEING ENSURED ALL WAS IN PLACE AND GOOD TO PROCEED) that will not be covered in any way as either way I cannot add the rider to my plan and it is now considered a pre-existing condition. Absolutely ridiculous. Talk to multiple representatives before starting a medication to make sure you aren’t in the same boat as me. Apparently that’s needed. Very angry and upset with the service and lack of transparency.
Insurer: Trupanion Canada
By: Kaitlyn
Great protection for your pet
Lemonade provides a seamless experience fueled by great technology. The claim process is easy and efficient. Everything is submitted via the app and my claims have been processed very quickly, some immediately! I also appreciate that the team at Lemonade (thanks Eileen!) followed up to check on my dog after her illness. I never wanted to choose between caring for my pet or paying a large medical bill. Lemonade was the perfect solution.
Insurer: Lemonade
By: Ryan