Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Representative I spoke with was very…
Representative I spoke with was very helpful and accessible with an issue I had with a claim.
Insurer: MetLife
By: customer
Saving Sushi
My 5 yr old male cat Sushi has been battling osteosarcoma and PetsBest has literally saved us tens of thousands of dollars. The first claim took around a month to process and while that was a little stressful they were able to approve it. After the first claim the rest were a breeze. If any issues came up I could just give them a call (30-45 min wait time but I didn't mind) and we would talk through the problem. I'm so incredibly grateful for PetsBest, they are angels and I will always recommend them to everyone. To the PetsBest team: Thank you so so much, you have taken the financial aspect out of this nightmare and instead we can pour ourselves into solutions, next steps and hope.
Fast
Fast, efficient responses with claim processing.
Insurer: MetLife
By: Brenda Schwartz
Easy to file
Easy to file claims through app. Fast processing and reimbursement.
Insurer: MetLife
By: Kerry
I can't wait for it to be approved
I can't wait for it to be approved. My pet is dying now and I need to use the card now but I can't.
Insurer: Nationwide
By: Amber Hammitt
1) We had such a hard time adjusting…
1) We had such a hard time adjusting our billing information after our bank account was hacked. What should have been a relatively easy fix resulted in an unexpected amount of money being drawn out. I’m sure that occurred because your customer service reps do not speak very good English, sorry to say. 2) One if our claims has been tied up for an excessive amount of time because more information was needed even after sending an itemized receipt. There was a note stating our vet’s office had been contacted and yet the claim sat for weeks in the same status until my husband called and insisted the vet be called for clarification while he waited on the line.
Insurer: Spot
By: Barbara Carey-Webster
Fast and accurate responses to claims
Fast and accurate responses to claims. Easy to work with.
Insurer: MetLife
By: Joe Amatangelo
The claims submission process is very…
The claims submission process is very easy and simple to follow. They communicate updates to you along every step of the process.
Insurer: MetLife
By: Michelle
I had to put a bunch of old claims…
I had to put a bunch of old claims through, and they handled them so well and quickly!
Insurer: Trupanion
By: Stephanie F