Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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So far-So good
After the first year of our dog’s life I realized I’d better get pet health insurance. He suffered from weird allergies and I read that Irish Wolfhounds can be prone to strange illnesses and early death. I chose ASPCA because the premiums seemed fair. I decided on paying a little extra for the 90% back. All I can say is that this company has been there for us every time he’s had weird lumps or hurt paws or infections. You see, having a 200 lbs. dog, vet bills are much much higher. There is at least 3 times the amount of medication needed. I don’t have the maintenance kind of insurance but this company has been there for us every time he’s been sick or injured. He will be 5 years old soon and I will never be without ASPCA.
Insurer: ASPCA
By: Angela
Huck
This was the smoothest insurance claim ever! The app isn’t working right for me and the customer service I received was top notch. I was so stressed about sweet Huck (who is doing perfectly) and the ease of working with Lemonade made all the difference! Thank you!!
Insurer: Lemonade
By: Andrea
PPU Always Comes Through
We've been using PPU for several years. We have 13 pets (4 dogs and 9 cats), all have pet insurance with PPU. We have had a three major knee surgeries covered so far on our dogs/ Not once did I have an issue getting our claim covered. We have 80% coverage so the last $5500 operation in March 2024 cost us $1000 because they covered the remaining amount.
Insurer: Pets Plus Us
By: Ian
Exceeded my expectations
I recently used my pet insurance of 3 years for the first time for a large surgery my dog had. I was paid in 4 days. And 2 of those were a weekend. I don't know what I was expecting but it was easy and seamless. And very fast.
Insurer: Pets Plus Us
By: Melissa
Claim Processing takes a while, slow to respond
Claim processing always takes minimum 2 weeks and sometimes more. They are fairly slow to reply to email as well when it’s about claims. So far they’ve been reimbursing claims as expected but it’s just a very long wait. Also sometimes the agent on the phone is just wrong. I’ve asked if I could submit a claim for a past policy, and they said I couldn’t. However that wasn’t true, so long as the claim is made within 90 days of service and the past policy was active during that service date, it should be accepted.
Insurer: MetLife
By: Melissa
Excellent!
Extremely happy with the service provided by Health Paws Insurance!! They have always been very quick to process our claims. Most recently, our dog's surgery had a claim and funds processed within 48 hours. The business operations seem solid, and the team reached out to check in on my dog after surgery. Highly recommend!
Insurer: Healthy Paws
By: Lane
Disaster from the Start
When we selected our policy, the writer made errors in what we selected for coverage. We called immediately and told it could not be changed that we would have to wait a year to make any changes or updates. Every claim we submitted was denied even though it was for our puppy and fell within the guidelines. We wanted full coverage and did not receive what we requested. I do not recommend based on lack of customer service,
Insurer: Figo
By: Brenda
Impressive
I find that Met Life processes my claims in a reasonable amount of time and refunds are processed quickly. I've never needed to call them for any of my claims.
Insurer: MetLife
By: Diane
No communication about anything
My beautiful Dog Zoey had an operation for a tumor on her jaw I sent all paperwork on the app site of MetLife no reply’s about my claim which started on 3/05/24 I sent all paperwork for the second time plus Soap Documents from Vet office I have emailed them 4 times to please reply and let me know the status Nothing whatsoever
Insurer: MetLife
By: Joseph
JUST CAN NOT SEE ANYONE GIVING THIS HORROR COMPANY A GOOD REVIEW
my claims take up to 10 weeks....need 8 phone calls......7 emails..... i re mail the invoices over and over.... and still do not get paid in any reasonable time.... if they find any problem you will need esp to figure it out.....no one knows anything.... my last claim took three months as they never told me they were missing a bit of info on the invoice the claim before that....they lost the original invoice 3x so i use an email with receipt and still they need 15 days to just read it... i can not leave as my dog has a pre condition.....i am stuck in this hell for the next 15 years... warn everyone.... choose another company.....
Insurer: MetLife
By: john