Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Healthy Paws Pet Insurance - Highly Recommended
Healthy Paws Pet Insurance has given me peace of mind and made dealing with healthcare issues for my cats less stressful. I have 3 cats under this insurance. The website is user-friendly for submitting claims and backup documentation. My experience with Healthy Paws Pet Insurance is that they process claims and make payments very quickly. They also send a followup email to find out how my pet is doing after a medical procedure.
Insurer: Healthy Paws
By: Catherine
I can’t cancel my insurance
It’s hard to cancel the insurance as they require you to speak to a live person and whenever you choose option- cancel insurance no one answers. When you file a claim you have to submit a lot of documents before you can get paid depending upon their approval and how much you can get.
Insurer: Fetch
By: Emma
So happy with Pet First
I have been a customer ever since adopting my sweet dog. Pet First has always been responsible, courteous and helpful in settling my claims. The only small issue I have is that their EOB's can be confusing but whenever I call customer service, the explanation is always provided so that I could understand how the amounts were calculated. So glad I have Pet First coverage for my dog. Highly recommend!
Insurer: MetLife
By: Linda
Because claims are processed quickly and customer service is excellent
Because claims are processed quickly and customer service is excellent
Insurer: Trupanion Canada
By: Nardia
Simply, the best.
Fantastic, extremely quick and exactly what we expected.
Insurer: Trupanion Canada
By: John
Great Service & Will recommend!!
Melissa was so kind on the phone and made the whole process so easy. I am so happy we have coverage for our puppy Riley!
Insurer: Trupanion
By: Jessica
Valerie was v attentive answered all my questions and provided all the information I needed to proceed with my claim.
Valerie was v attentive, answered all my questions and provided all the information I needed to proceed with my claim. She was a very empathetic kind professional. Thank you Valerie and Trupanion!
Insurer: Trupanion
By: Pauline
Trupanion coverage = scam
Have been paying Trupanion for 2+ years for our puppy, who had a tumor removed recently. The company does its best to avoid paying out for legitimate claims by: a) separating multiple claims for the same injury/illness given coverage is based on "condition" (you need to watch this closely and complain), b) co-insurance 10% cost to you is NOT counted towards deductible, c) not covering vet visit related to the injury/illness (only procedure and meds), and d) broadly not covering routine check-ups and routine procedures (neuter/spay - which is expensive). Additionally, claims process takes a week or more, clearly in hopes that you aren't paying attention to their scam. Save your money and find a real insurance provider that bases coverage on total $$ annual expenses.
Insurer: Trupanion
By: Ted
So glad we had pet insurance
We have 2 little furbabies. They were always so healthy. I never filed a claim, even considered terminating our policy. Why pay that and never use it? Then one developed lymphoma. I phoned for advice about filing. I had never used it. Customer Service was great. They explained everything. Claims were so easy. There were even multiple ways to file so you could pick what was easiest. My only complaint was the mobile app. Sometimes it just wouldn’t let me log in, and the structure of the app was a little confusing. There were days I just wondered what was going on and the app was no help. But overall, I highly recommend MetLife for your pet insurance needs.
Insurer: MetLife
By: Sharon
Prompt response to claims and great customer service
This is the second dog we have had covered in a Trupanion plan. Our 1st dog never had a claim until she was 13 years old. I didn't even know the process and if they would cover her surgery at a specialty hospital. I was pleasantly surprised with the coverage and the kindness of the customer service rep. We adopted a young rescue dog in the fall last year and put her on the plan. The offerings are even more comprehensive and in keeping with the times. So we added a rider that would cover alternative treatments. I didn't think we would be actually using the coverage for many years, but our playful 2 year old developed an issue with her eye. It is taking more time than we expected but the response to the claim submission is astounding. A recent claim was submitted by the vet office yesterday evening and I received a response by the time I woke up this morning with the outcome. Thank you for the peace of mind.
Insurer: Trupanion Canada
By: Michelle